Client Success Manager - SaaS & NLP Solutions

About Us

We are a global technology company specializing in Natural Language Processing (NLP). Our innovative NLP engine helps businesses communicate more effectively with their customers through solutions like chatbots, knowledge management tools, and search engines. We cater to a diverse clientele, including leading companies across various sectors such as Banking, Insurance, Automotive, Retail, and Transportation.

Description

We are looking for an energetic and talented Client Success Manager to join our dynamic team in a remote capacity. If you are passionate about technology and eager to drive success in a fast-paced SaaS environment, we would love to hear from you.

Responsibilities

• Understand customer needs and align our solutions effectively.
• Maintain and nurture existing business relationships through proactive engagement and support.
• Identify and pursue opportunities to cross-sell and upsell, collaborating with our Sales team.
• Work closely with cross-functional teams (Client Experience, Delivery, Development, Product) for solution success.
• Monitor client activity and help clients realize the full value of our solutions.
• Conduct quarterly business reviews to foster innovation and continuous improvement.
• Enhance customer satisfaction and drive revenue growth through high engagement.
• Serve as the primary point of contact for customers and internal stakeholders.
• Advocate for the customer by translating their needs into actionable solutions.
• Monitor account health and align with client priorities.
• Collaborate with the Marketing team to build customer testimonials and referrals.
• Manage the renewal process to boost client loyalty, retention, and revenue.
• Become an expert in our products and solutions.
• Maintain accurate records in CRM and other systems.
• Prioritize resources based on value and risk.
  
  

Education And Experience

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
• At least 5 years of experience in tech/software-as-a-service sales.
• Experience with AI, ML, NLP, APIs, and SDKs is a plus.
  
  

Soft Skills

• Proficiency in English; Spanish and French are a plus.
• Consultative and value-based selling skills.
• Strong negotiation and advanced communication skills.
• Results-oriented with a focus on continuous improvement.
• Excellent collaboration and teamwork abilities.
• Analytical mindset with a focus on achieving goals.
  
  

Software And Tools Experience

• Salesforce and other CRM tools.
• LinkedIn Sales Navigator.
• Zoom Info.
• Google and Microsoft Applications.
• Teams.
  
  

What We Offer

• A full-time position with a competitive salary.
• A multilingual and multicultural work environment.
• A good work-life balance with flexible scheduling.
• Competitive benefits and team-building activities.
  
  

Employment Type: Full-Time