Customer Experience Specialist - Title Insurance & Client Relations

About The Role

Embark on an exciting career journey with us as a Customer Experience Specialist! In this remote position, you’ll become a key player in our supportive and dynamic team, dedicated to enhancing the experience of our valued clients and partners. Whether you're an experienced professional or looking to advance your career, this is a fantastic opportunity to grow and make a significant impact.

Responsibilities

• Build strong, professional relationships with key stakeholders, including agents, senior management, and other team members.
• Manage internal support queues by reviewing, processing, and assigning inquiries efficiently.
• Collaborate closely with Regional Managers and Sales Representatives to achieve account performance goals, meet client expectations, and ensure high levels of client satisfaction.
• Develop a deep understanding of our proprietary systems, agency operations, and title software.
• Assist with onboarding new agents and support the internal audit team.
• Handle incoming calls, providing support or directing them to the appropriate department.
• Prepare reports and assist with various administrative tasks.
  
  

What We're Looking For

• High School Diploma or equivalent required.
• Experience in title insurance, customer support, or title software is a plus.
• Strong analytical skills and attention to detail.
• Effective problem-solving abilities and the capacity to prioritize tasks.
• Ability to handle sensitive information with discretion and maintain confidentiality.
• Advanced knowledge of software applications, including Microsoft Office, title software, and Jira preferred.
• Excellent communication skills and the ability to thrive in a fast-paced environment.
  
  

Why Join Us

We value our team and are committed to your professional growth and success. As part of our inclusive and supportive culture, you’ll have the opportunity to make a real difference while enjoying the flexibility of a remote role. We believe in fostering diverse teams to build a stronger organization and welcome applicants from all backgrounds.

What We Offer

• A flexible work environment with the option to work from home.
• A comprehensive benefits package, including medical, dental, vision, 401(k), PTO/paid sick leave, tuition reimbursement, life insurance, and disability coverage.
• A commitment to an inclusive culture where everyone feels respected and valued.
  
  

Ready to take the next step in your career? Apply today and join our thriving team as we continue to grow and succeed together!

Employment Type: Full-Time