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Remote Customer Service Representative (Healthcare) - Bilingual & Non-Bilingual Positions Available

Remote:

Full Remote

Contract:

Full time

Experience:

Junior (1-2 years)

Work from:

Idaho (USA), United States

Offer summary

Qualifications:

18 years of age or older, High School Diploma or equivalent, Minimum of 1 year call center experience, Ability to type 25 wpm, Strong oral and written communication skills.

Key responsabilities:

Manage incoming calls promptly and effectively
Conduct research to resolve customer issues
Document all calls accurately
Communicate clearly, professionally, and empathetically
Achieve team quality and customer satisfaction goals

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51 - 200 Employees

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Job description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.Job title:Remote Customer Service Representative (Healthcare)

Bilingual & Non-Bilingual Positions AvailableJob Description:Join Sagility: Elevate Your Career in Healthcare Customer Service!Sagility is a global leader in business process management, dedicated to optimizing the member and patient experience. With a blend of technology-powered services and decades of healthcare expertise, we drive positive outcomes for our clients. Join Us and S.O.A.RS
Spark CuriosityO
One Team, One DirectionA
Action for ResultsR
Right by Right PurposeWe are committed to shaping careers and have immediate openings for Remote Customer Service Representatives in our Call Center. As a crucial part of Sagility, you will provide the essential human touch that sets our service apart.Benefits:Competitive pay: $14.00/hr for non-bilingual, $15.00/hr for bilingualPerformance incentivesPaid training in a state-of-the-art video training environmentComprehensive health plan available after 90 daysEmployee wellness and engagement programsSignificant career growth opportunities: 90% of our leaders began as Customer Service RepresentativesResponsibilities:Promptly and effectively manage all incoming callsConduct research to provide effective solutions for customer issuesDocument all calls accuratelyCommunicate professionally, empathetically, and diplomatically with clear voice quality and articulationStrive to achieve daily team quality and customer satisfaction goalsWhat We Are Looking For:Unwavering commitment to perfect effortPunctuality and dedicationAbility to thrive in a fast-paced environmentProficiency in navigating various computer applicationsDrive to exceed caller expectationsDesire to build and enhance current skillsPositive attitude and teamwork orientationPrevious healthcare experience is a plusPrevious call center experience is requiredRequirements:18 years of age or olderHigh School Diploma or equivalentMinimum of 1 year in a single job, preferably in a call center customer service environmentReliable attendance with no missed time in the first 90 daysAbility to type 25 wpmStrong oral and written communication skillsComfort with desktop computer systemsHardwired internet connection with speeds greater than 5MB upload and 10MB downloadSecure, private work area at homeFlexible schedule availability (Monday-Saturday)Sagility is an Equal Opportunity Employer/Vet/Disability.Location:Work@Home Idaho (MST)United States of AmericaPandoLogic. Keywords: Customer Service Representative, Location: Boise, ID
83701