Offer summary
Qualifications:
Detailed knowledge of computer systems, 3 years of technical support experience, Negotiation and management skills, Intermediate/advanced English proficiency, Knowledge in Microsoft Office tools.Key responsabilities:
- Coordinate and supervise service technicians
- Conduct preventive maintenance activities
- Ensure service level commitments are met
- Diagnose deviations in SLAs and processes
- Prepare and execute improvement plans