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Clinical Operations Support Specialist

Remote:

Full Remote

Contract:

Full time

Salary:

19 - 38K yearly

Experience:

Mid-level (2-5 years)

Work from:

Laos

Offer summary

Qualifications:

Certification as a Medical Assistant required, Strong background in clinical settings, Familiarity with EMR systems preferred, Bilingual in Spanish preferred, Two years medical assistant experience may substitute certification.

Key responsabilities:

Participate in patient care and flow
Gather, assess, and enter patient information
Monitor patients’ progress and adherence
Confirm written orders before implementation
Conduct Remote Patient Monitoring sessions

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2 - 10 Employees

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Job description

Your missions

Description

Join our dedicated healthcare team in providing exceptional patient care as a member of the Clinical Operations Support team. You will collaborate closely with physicians and healthcare professionals to enhance the patient experience and ensure smooth clinical operations.

Key Responsibilities

Participate in patient care under the guidance of physicians and in collaboration with the healthcare team.
Gather and assess patient information, maintaining accurate and timely chart entries and forwarding charts as needed.
Provide ongoing monitoring and follow-up on patients' progress and adherence to care plans.
Empower patients and caregivers to self-manage their conditions and access available resources.
Confirm and clarify written orders prior to implementing delegated tasks.
Adhere to policies for infection control when handling and issuing devices.
Recognize emergency situations and implement emergency procedures according to clinic guidelines.
Provide tailored patient education and distribute relevant health information materials.

Support Operations

Collaborate with the healthcare team to ensure smooth and efficient patient flow and clinical operations.
Handle medically related phone calls as directed by physicians, including making and receiving calls.
Order, stock, and maintain exam room supplies and Remote Patient Monitoring (RPM) device inventory.
Notify patients of test results and schedule follow-up appointments as needed.
Conduct Remote Patient Monitoring sessions for physicians.
Perform other tasks as assigned to support team objectives.

Skills And Qualifications

Strong background in clinical settings with a solid understanding of medical terminology.
Proficient in explaining set-up procedures calmly and methodically, with effective communication skills to interact with the healthcare team.
Skilled in addressing device-related issues with a problem-solving approach.
Quick learner of computer systems, including electronic medical record (EMR) software, with the ability to accurately enter data and manage information.
Strong task prioritization and time management skills, capable of maintaining a HIPAA-compliant workspace.

Language Skills

Bilingual in Spanish is preferred but not required. Ability to translate medical abbreviations and communicate effectively within the healthcare team.

Education Requirements

Nationally recognized certification as a Medical Assistant is required. Two years of medical assistant experience may substitute for certification.

Experience

Previous experience in a medical office setting is preferred. Familiarity with EMR systems is also preferred.
Personal experience in care management, particularly in cardiology or chronic disease management, is advantageous.

Environmental/Working Conditions

Hybrid office/remote work setting with a reliable high-speed internet connection.
Fast-paced work environment with frequent phone calls and interruptions, requiring effective prioritization of multiple projects.
Maintain strict confidentiality and professionalism while interacting with staff, managers, physicians, and external customers.

Physical/Mental Demands