Lead AR

Principal Responsibilities:

• Support of AR Manager with both long-term and short-term projects, reporting and support of AR Associates
• Invoice services and other billing requests
• Understand, maintain and organize various international tax and other supporting documents required to accompany invoices in certain regions and countries
• Collaborate with scheduling coordinators, sales team, and client service teams to provide exceptional customer service and accuracy when billing valued clients, as needed
• Assist with client inquiries by email and phone
• Maintain systems with current client billing information
• Develop working relationships with finance department of strategic clients
• Create, organize and analyze a list of clients that have outstanding invoices by severity of delinquency
• Communicate with clients to resolve overdue accounts and current balances via email and phone
• Establish and record client commitments of payment plans, as necessary
• Abide by federal and state laws regarding debt collection
• Contribute to shared mailbox maintenance and organization
• Assist as needed with yearly financial audit
• Organize and track balances of purchase orders issued by clients
• Other duties, as directed by supervisor

Additional Activities:

• Participate and collaborate with leadership on system and process improvements to reduce manual efforts, work to enhance efficiencies through streamlining and simplifying processes, and assist the team in navigating other system changes
• Maintain favorable working relationships across the company to foster and promote a cooperative and harmonious working climate that is conducive to maximum employee morale, productivity, efficiency and effectiveness

Principal Customers:

• All clients, guests, and employees of AIB International’s consolidated operations

Qualifications Required:

• Education - Postsecondary education in business, related field, or related experience

• Training & Experience - Leadership, debt collection or other customer service 

• Skills - Must be detail oriented, dependable, and independently driven. Having an advanced knowledge of Microsoft Excel, utilizing Pivot Tables and Lookup functions, proficiency in the Microsoft Office suite of programs, computerized accounting systems, and other general computer system applications is necessary. This position requires the ability to maintain confidentiality, meet deadlines, demonstrate advanced analytical skills, effective multi-tasking, time-management, persistence of follow-through and positive participation in a team-structured environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.