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Buyer Experience Specialist

Remote:

Full Remote

Experience:

Mid-level (2-5 years)

Work from:

Mexico

Offer summary

Qualifications:

Prior experience in customer success or sales, Exceptional communication and interpersonal skills, Attention to detail and organization skills, Proficient in online technology platforms and CRMs, Fluent English; Spanish is a plus.

Key responsabilities:

Engage with and qualify leads from marketplace
Schedule initial consultations for potential clients
Respond promptly to inquiries, enhancing the customer experience
Maintain meticulous records of client interactions
Collaborate with New Homes Experts on customer journey

NewHomesMate

11 - 50 Employees

See more NewHomesMate offers

Job description

Your missions

Your Gateway to Exceptional Home Buying Journeys

Are you passionate about creating memorable experiences for potential homebuyers? Join our team at NewHomesMate as a Buyer Experience Specialist, where you'll be at the forefront of engaging with leads from our online marketplace. Your mission: to qualify leads, orchestrate seamless initial phone consultations with our New Homes Experts, and ensure every customer feels the warmth of exceptional service from the get-go.

What You'll Do 🌟

Engage with and qualify leads generated through our online marketplace, effectively pre-empting the value of our services to potential clients
Skillfully schedule initial phone consultations, connecting qualified leads with our New Homes Experts and ensuring a smooth transition for prospective clients
Craft an unparalleled customer experience through prompt and professional responses to inquiries articulating the benefits of working with our team.
Maintain meticulous records of interactions, ensuring no detail is overlooked.
Collaborate closely with New Homes Experts, creating a synergy that enhances the customer journey.
Stay abreast of new construction market trends, providing valuable insights to potential homebuyers.
Play a pivotal role in enhancing our processes and services, contributing to a culture of continuous improvement.

What We're Looking For 🚀

Prior experience in customer success, sales or a related field, with a proven track record in effectively pre-selling products or services.
Exceptional communication and interpersonal skills, demonstrating an ability to articulate the value proposition of a service and drive customer engagement.
Dedication to delivering outstanding customer experience.
Good attention to detail with a knack for organization and multitasking.
Thrives in a fast-paced, dynamic startup environment.
Proficient in using online technology platforms, CRMs, and other tools.
Drive to continuous improvement and learning new skills
Strong time management and organizational skills
Fluent English
Native/Fluent Spanish is a plus
Excellent internet/Wi-Fi connection
Knowledge of the real estate market, particularly new construction homes, is a plus.

Join us in shaping the future of homebuying through unparalleled customer experiences. Apply now and be the architect of memorable journeys for our customers!