Match score not available

100% Remote - Customer Support Specialist

Remote:

Full Remote

Contract:

Fixed term

Salary:

19 - 19K yearly

Experience:

Mid-level (2-5 years)

Work from:

France

Offer summary

Qualifications:

Fluent in French, Solid experience in customer success, Strong communication skills, Detail-oriented and organized, Innovative mindset.

Key responsabilities:

Provide personalized client support via phone and email
Guide clients on pet nutrition after training
Report daily performance metrics
Identify satisfied customers for feedback on TrustPilot
Educate clients on available products

Hector Kitchen Food & Beverages Startup https://www.hectorkitchen.com/

11 - 50 Employees

See more Hector Kitchen offers

Job description

Your mission

100% REMOTE - Es-tu prÃªt.e Ã participer Ã la rÃ©volution du bien Ãªtre pour animaux de compagnie ? Alors rejoigns notre Ã©quipe Customer Success!

Nous sommes en contact direct avec nos clients et le bonheur de leurs compagnons Ã quatre pattes dÃ©pend de nous !

En tant queÂ Customer Support Specialist, tu apprendras tous les secrets du parcours client de notre entreprise. Tu seras en premiÃ¨re ligne en aidant nos clients pour leur proposer une expÃ©rience aussi personnalisÃ©e que possible.

Mission :

Support clientÂ : tu offriras des solutions rapides et personnalisÃ©es pour nos clients, via le tÃ©lÃ©phone ou par mail.
Coach en nutritionÂ : tu recevras une formation sur la nutrition animale et tu guideras les clients de bout en bout pour t'assurer de trouver la nutrition idÃ©ale pour leur(s) boule(s) de poils.
Compte-rendu : tu feras chaque jour des comptes-rendus sur ta performance.
E-rÃ©putation : tu auras pour tÃ¢che dâidentifier les clients les plus satisfaits et de les contacter pour obtenir des commentaires positifs sur la plate-forme TrustPilot.
Ventes : tu devras t'assurer que les clients connaissent lâensemble de nos produits et faire tout ton possible pour leur offrir les meilleures solutions.

Your profile

Tu parles franÃ§ais
Tu as un expÃ©rience solide en customer success
Tu es rigoureux.se
Tu as dâexcellentes capacitÃ©s de communication
Tu aimes la relation clientÃ¨le et l'Ã©change
Tu es adaptable, organisÃ©.e et efficace
Tu aimes innover

Apply for this job

About us

As animal lovers, we all want the best for our furry companions. Just like for us humans, access toÂ healthy and adapted food is essential to our petsâ well-being. Thatâs why we decided to create our dream pet food experience and launchedÂ Hector KitchenÂ in 2018! We provide high-quality food, tailored to your petsâ specific needs and delivered directly to your doorstep.Â

And thatâs not all; at Hector Kitchen, our mission is to make your lives easier, by helping you to better understand your four-legged friends. Using the power of data, technology, and innovation, we follow your petsâ needs throughout their lives and share precious information with you to help you become better, more informed pet owners.

Behind Hector Kitchen stands our parent company, Holidog. Launched in 2012, Holidog is France's premier marketplace for dog-sitting services, connecting pet owners with trusted caregivers. With a strong presence in 10 European countries, we are committed to providing the best possible experience for both our customers and service providers.

Together, Hector Kitchen and Holidog form a symbiotic relationship, where our collective devotion to pets drives innovation, education, and the creation of extraordinary experiences. Join us on this exciting journey of love, care, and companionship.