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Customer Service Agent - Remote

Remote: 
Full Remote
Salary: 
25 - 28K yearly
Experience: 
Entry-level / graduate
Work from: 
Ireland

Offer summary

Qualifications:

Prior experience in customer service, Proficient in customer service software, Excellent verbal and written communication skills, Ability to work autonomously and collaboratively.

Key responsabilities:

  • Deliver excellent customer service efficiently
  • Manage high volume of customer interactions
  • Assist customers through troubleshooting processes
  • Collaborate with technical teams for issue resolution
  • Proactively identify patterns and suggest enhancements
Avansel - Recruitment Agency in Ireland logo
Avansel - Recruitment Agency in Ireland Human Resources, Staffing & Recruiting Startup https://avanselrecruitment.ie/
2 - 10 Employees
About Avansel - Recruitment Agency in Ireland
We are a Human Resources consultancy company (HR Consulting) with a strong focus on people management and the importance of the provision and development of top talent within our client´s companies.
See more Avansel - Recruitment Agency in Ireland offers

Job description

Logo Jobgether

Your missions

We are seeking a Customer Service Agent to work remotely for an e-commerce company based in Dublin.

What We Offer

  • Flexible schedule
  • Salary between €25,000 and €28,000 gross per year depending on experience.
  • Additional bonuses based on individual and team performance, offering potential for increased earnings
  • Permanent Contract
  • Work from home

Responsibilities

  • Deliver top-notch customer service by promptly addressing customer inquiries and resolving issues with professionalism and efficiency.
  • Manage a high volume of customer interactions including calls, emails, and chats, while accurately documenting each interaction and ensuring appropriate follow-up.
  • Identify and understand customer requirements, assisting them through troubleshooting processes and offering effective solutions.
  • Collaborate closely with our technical teams to escalate and resolve complex customer issues, ensuring swift resolution and customer satisfaction.
  • Adhere to established protocols and guidelines while troubleshooting technical issues, escalating cases when required.
  • Proactively identify patterns and recurring issues, suggesting enhancements to processes and product functionalities.
  • Aim for first-contact resolution and maintain high customer satisfaction ratings through empathetic, patient, and professional interactions.
  • Meet and exceed individual and team performance targets, including response time, resolution time, and customer satisfaction metrics.

Minimum Requirements

  • Prior experience in a customer service role.
  • Excellent verbal and written communication skills to effectively interact with customers.
  • Proficiency in utilizing customer service software, CRM systems, and other relevant tools.
  • Ability to work autonomously as well as collaboratively within a team setting.

Required profile

Experience

Level of experience: Entry-level / graduate
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
Check out the description to know which languages are mandatory.

Hard Skills

Hardware Troubleshooting

Soft Skills

  • Time Management
  • Problem Solving
  • Teamwork
  • Customer Service
  • verbal-communication-skills
Are you interested?

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