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Tier II Technical Support Engineer

extra holidays - extra parental leave - fully flexible - 4 day week

Remote:

Hybrid

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Tel Aviv (IL)

Offer summary

Qualifications:

2+ years in customer support, Programming experience in Python, Advanced SQL and data modeling skills, Strong written and verbal English, Bachelor's degree preferred.

Key responsabilities:

Diagnose and troubleshoot customer issues
Support onboarding for new customers
Document and track customer interactions
Collaborate with Engineering to resolve issues
Write technical articles and knowledge-base entries

Zscaler Information Technology & Services Large https://www.zscaler.com/

5001 - 10000 Employees

HQ: San Jose

See more Zscaler offers

Job description

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.

Our Engineering team built the world’s largest cloud security platform from the ground up, and we keep building. With more than 100 patents and big plans for enhancing services and increasing our global footprint, the team has made us and our multitenant architecture today's cloud security leader, with more than 15 million users in 185 countries. Bring your vision and passion to our team of cloud architects, software engineers, security experts, and more who are enabling organizations worldwide to harness speed and agility with a cloud-first strategy.

Avalor, a leading SaaS company in the cyber security field, is seeking a Technical Support Specialist to join our team. As such, you'll be working in a #HYBRID mode form the Ramat Gan office and report to the local Team Lead, Technical Support.

You will have the following responsibilities:

Diagnose and troubleshoot customer issues, and provide effective solutions within the required SLA
Supporting the technical aspect of onboarding process for new customers
Document and track customer interactions, issues and resolutions
Collaborate with cross-functional teams, including Engineering and Product, to escalate and resolve complex technical issues.
Become a product expert for customers and stay up-to-date on new features
Identify and write internal and external technical articles or knowledge-base entries, like typical troubleshooting steps, workarounds or best practices.

What We're Looking for (Minimum Qualifications)

2+ years of practical experience in customer support or a related field
Analytical and troubleshooting skills
Programming experience in Python
Experience in data modeling methodologies and advanced SQL
Strong written and verbal English
Strong customer service orientation and a passion for delivering exceptional customer experiences.

What Will Make You Stand Out (Preferred Qualifications)

2+ years of practical experience in data analytics
Familiarity with cyber security products (SIEM, vulnerability assessment tools, etc.) - Advantage
Bachelor's degree in Information Technology/ Industrial Engineering/ Computer Science or other relevant field - Advantage

#LI-MM8

#LI-HYBRID

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.