Offer summary
Qualifications:
Knowledge in Network Troubleshooting, Experience with ITSM tools and SLAs, Proficiency in Windows 10/11, Familiarity with software and hardware support, Strong written and verbal communication.Key responsabilities:
- Receive, classify, and resolve service requests
- Register incidents in ITSM tool for proper team
- Guide users regarding processes and procedures
- Document procedures for continuous improvement
- Test solutions before communicating to users