Senior Analyst, Market Research - REMOTE

Description

Are you a customer insights professional with a solid foundation in statistics and quantitative and qualitative analysis? Do you have experience designing and managing research projects?

We’re looking for a senior analyst to join E Source Market Research. You’ll be responsible for bringing the voice of the customer and the voice of the utility to in-house research experts and E Source members. You’ll design research projects and manage all project activities. You should be comfortable partnering across teams to analyze and translate complex or robust data into compelling stories and excited to collaborate in your day-to-day interactions.

At E Source, our passion for sustainability and energy efficiency is not just our work, it’s our mission. We’re a client-focused team that provides software solutions, research, advisory, management consulting, and implementation services to electric, gas, and water utilities. Our goal is to increase the effectiveness of their energy efficiency and sustainability programs and to speed their transition to a low-carbon economy. We help our clients evolve into customer-centric organizations that make data-driven decisions to guide their operations, customer programs, and customer relationships. And we like to have fun while we do it!

Here are the values we live by at E Source:

• Be the best at what you do—provide high-quality work in all aspects of your job.
• Do the right thing—have integrity, be trustworthy, and put the team above personal gain.
• Lead the change—lead with curiosity, innovate, and embrace change in order to grow.
• Cultivate community—build relationships, assume positive intent, and foster a culture of inclusivity.

The senior analyst is a key client contact and project manager. The role requires an energetic, passionate, and client-focused team player with relevant data analytics and customer insights experience. You should have a proven ability to exceed client expectations, outstanding communication and presentation skills, a keen awareness of deadlines, and a mindset that compels necessary action from project stakeholders. This is an incredible opportunity to build your market research capabilities, develop energy industry expertise, and grow professionally in a well-respected company. 

How you’ll contribute to our mission

• Provide project leadership and project management.
• Scope and design research projects with internal and external stakeholders.
• Design and administer questionnaires.
• Design and manage sampling, recruitment, and fielding.
• Analyze complex or robust data, identify key findings, and develop actionable recommendations.
• Create engaging reports and presentations.
• Present results to internal stakeholders and clients.
• Identify innovative market research methodologies, new ways of solving complex client business problems, and scale proven client solutions.
• Identify innovative ways to drive efficiencies in our processes.
• Perform data quality assurance checks.
• Mentor and train team members.

A little about E Source

Utilities across the US and Canada face the same fundamental, day-to-day challenges: to ensure reliable service for every customer while maintaining and modernizing aging distribution networks and meeting regulatory requirements—all while keeping rates affordable. At the same time, climate change has created a common, universal call to action: to reduce our carbon impact, improve our environment, and ensure the prosperity of future generations.

At E Source, we’re dedicated to helping every utility become a Sustainable Utility. That means doing the hard work it takes to achieve goals that often seem at odds with one another:

• Environmental responsibility: Decarbonizing operations, reducing emissions, eliminating water leaks, and finding efficiencies.
• Reliability: Providing safe, continuous, and consistent service in the face of increasing volatility caused by climate change, including extreme weather, drought, and fire.
• Equity: Making services and programs truly available to all, especially low- and moderate-income residential customers and small and midsize businesses who are often disproportionately impacted by societal events.
• Financial stability: Ensuring a bottom line that affords capital and operational expenditures while enabling innovation and giving back to our communities.

E Source blends industry-leading research, predictive data science, and solution services to help utilities make better decisions to serve their customers, their bottom line, and our planet. With a commitment to practical innovation, we use more than three decades of utility-focused experience and our unique solution set to help our clients become a Sustainable Utility.

Benefits

The budgeted salary for this position is $75,000 to $85,000 USD + annual bonus up to 5%. Actual pay will be adjusted based on experience.

This person can work remote, a hybrid schedule or from one of our physical office locations in Boulder, Colorado; Birmingham, Alabama; Buffalo, New York; or Nashville, Tennessee.

Applicants must be authorized to work for any employer in the US. We’re unable to sponsor or take over sponsorship of employment visas at this time.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Employees of E Source are encouraged to apply. To foster a positive work environment and company culture, we support our employees in their career growth at E Source.  Employees who are interested in similar job opportunities in the future should visit the E Source careers page for a listing of all open positions and contact Human Resources to express interest. 

We contact applicants directly via email using only our designated company email addresses with the domain of @esource.com. Please do not provide personal information to anyone over email and be wary of other accounts impersonating businesses.

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Qualifications