This is a remote position.
Position Title: Carrier Account Executive
$82,500 to $137,500 annually, plus target commission of $65,000 annually
Comprehensive health benefits include - medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.
At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We’re delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by mainstream internet companies. And as our state-of-the-art fiber network expands in WA, OR, ID and MT, so does our need for team members who can help us grow and realize our goals.
We may be building internet, but we are reaching real people. We strive to build relationships and provide customers and communities with refreshingly great experiences.
We emphasize our values in all our interactions:
Genuinely Caring: Our customers and colleagues are people, and quite possibly our neighbors. We put ourselves in their shoes and give them our full attention.
Empowering You: We empower our customers to choose the products that best meet their needs, and we support our employees to implement solutions that elevate the experiences of our customers and coworkers.
Innovation and Improvement: We always look for ways to make the experiences of our customers – and each other – better.
Earning Your Trust: We earn trust by communicating simply and transparently as real people, not as a corporation.
Job Summary
The Carrier Account Executive is responsible for selling telecommunications and network connectivity services while creating and managing the relationships with strategic Enterprise business accounts. We seek candidates who are proactive, results-oriented, and able to thrive in a fast-paced environment. The Enterprise Account Executive must possess a strong knowledge of the telecommunications business and be enthusiastically committed to growing client relationships. This role is perfect for someone with a proven track record of strategic, commercial, and technical selling, and who also wants to be constantly challenged in pursuit of growing in their craft. Excellent customer relationship skills are critical, as is the ability to exercise good judgment, be self-motivated and work both independently and as part of a team.
Essential Duties and Responsibilities:
The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.
- Handles new sales quotes that are not served through automation, including formulating contracts, quotations and pricing, product research, customer relations, follow-up, coordinating due dates, placing service orders, and managing and communicating tests and turn up of circuits, etc.
- Assists in identifying wholesale opportunities within company's current markets.
- Develops and maintains relationships with buyers within our Carrier customers, including transport engineers, Access managers and other departments seeking wholesale services and their leadership.
- Designs and creates customer network configurations.
- Responsible for working with operations to ensure accurate order processing and service delivery.
- Handles a wide variety of customer support, including resolving billing issues, managing customer inquiries, customer turn-up, and general customer satisfaction and relations.
- Leads, identifies, and manages internal communications needs, disseminates information regarding relevant activities and obtains appropriate corporate approvals.
- Works with sales management, product management, IT, regulatory, corporate marketing, and other inter-departmental stakeholders, by managing resources and timeframes required to complete and recommend customer solutions, requirements, pricing, and implementation.
- Ensures effective communications are maintained within areas of responsibility.
- Leads QBRs with assigned Carrier customers.
- Where appropriate, informs employees as to plans in progress.
- Performs other related duties as assigned to ensure effective operation of the company.
Qualifications:
- Minimum of 5+ years selling in telecom in the Wholesale channels.
- Bachelor’s degree from an accredited college or University or equivalent work experience.
- Working knowledge of Carrier Ethernet, optical waves, dark fiber, and broadband services.
- Must be able to demonstrate business to business telecom sales record at a high level of achievement.
- Experience managing a full sales cycle from prospecting through closing.
- Experience developing and maintaining business, sales, & account plans as well as negotiating & closing complex deals.
- Experience selling and managing accounts that have C-Level interaction where cultivating larger, strategic relationships is key.
- Passionate about and thrive in a culture of learning and teaching. You challenge yourself to improve constantly and share your knowledge to empower others.
- Capacity to work on cross-functional projects and teams and leverage internal resources to problem-solve.
- Proficiency in Salesforce.com.
- Must have reliable transportation and willing to travel as needed.
- Must have and maintain a valid driver’s license, auto insurance, and satisfactory driving record.
Knowledge, Skills, and Abilities:
- Strong prospecting, selling, and closing skills.
- Proven ability to work independently and in a team environment.
- Demonstrated ability to meet sales quotas consistently.
- Strong verbal and written communication, attention to detail, and organizational skills.
- Excellent reporting and forecasting skills.
- Ability to drive on behalf of the company in a safe and responsible manner.
- Excellent customer relationship skills.
Work Authorization
Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of the time is spent sitting in a
comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment
Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office setting.
At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply Fiber. In holding outside employment or self-employment, employees should ensure that participation does not conflict with responsibilities to Ziply Fiber or its business interests.
Diverse Workforce / EEO:
Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status.
Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a pre-employment drug screening.
Ziply Fiber is a drug free workplace.
