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Assistant Manager, Customer Operations - South Lake Center

Remote:

Full Remote

Contract:

Full time

Experience:

None

Work from:

United States

Offer summary

Qualifications:

Proven ability to organize time effectively, Experience in recruiting and developing a team, Strong understanding of operation procedures, Ability to analyze metrics for results, Willingness to travel as required.

Key responsabilities:

Set tone for the store team
Drive performance goals and sales growth
Support team through teaching and coaching
Adapt priorities per customer needs
Provide front line supervision to team

Gap Inc. Retail (Super / Hypermarket) XLarge https://www.gapinc.com/

10001 Employees

See more Gap Inc. offers

Job description

Your missions

About the Role

In this role, you will set the tone for the store team and help bring our brand to life for our customers and employees. Your leadership role is critical in supporting the execution of the store strategy to achieve performance goals and drive profitable sales growth through all aspects of the store, including; customer and product operations, merchandising, and talent development. Through collaboration with your leadership team, your goal is to teach others and coach behaviors to cultivate a high performing team that meets or exceeds goals.

What You'll Do

Recruit, hire and develop people to drive a culture of high performance and engagement
Accountable for team performance through teaching, coaching and providing meaningful feedback to build capabilities
Support strategies and processes using a customer centric mindset to deliver results, drive store sales, and maximize efficiencies and productivity
Promote community involvement
Adapt team priorities to respond to customer and business partner needs
Provide front line supervision to an operational, service or administrative team

Who You Are

Provides clear and direct communication of expectations and gives feedback while listening to learn in order to unlock personal and business results
Proven ability to organize and utilize time management and prioritization skills to effectively manage multiple tasks in an environment with competing demands
Strength in driving metrics to deliver results that will meet or exceed business goals
Able to travel as required
Probe beyond the stated situation, uses reporting and company tools to find identify underlying issues and considers possible alternatives
Good understanding of concepts and procedures within own subject area