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Director of Product Delivery

Remote:

Full Remote

Contract:

Full time

Salary:

175 - 205K yearly

Experience:

Expert & Leadership (>10 years)

Work from:

United States

Offer summary

Qualifications:

Bachelor’s Degree in relevant field required; Master's preferred., 10+ years in professional services or project delivery., 5 years in a leadership role., Experience with SaaS or AI-driven products., Strong knowledge of AI technologies and system integrations..

Key responsabilities:

Lead the Professional Services team for consulting and product implementation.
Foster collaboration among various teams for cohesive service delivery.
Oversee technical delivery and manage complex project implementations.
Act as primary contact for high-value clients to ensure satisfaction.
Implement best practices in technical delivery and enhance team proficiency.

interface.ai Scaleup https://www.interface.ai/

51 - 200 Employees

See more interface.ai offers

Job description

Interface.ai is a leading Conversational AI SaaS company focused on providing cutting-edge solutions to the financial services industry. We serve close to 100 financial institutions today. We are one of the fastest-growing AI + financial technology companies in the industry, and we have grown 1800% in the last one year and recently featured as one of the top 100 fastest-growing fintech companies in Silicon Valley. Our mission is to empower every financial institution to scale efficiently and help its customers achieve financial wellness.

Our core technology is built 100% in-house with several breakthroughs in Natural Language Understanding. Our parser is built based on zero-shot learning that helps us to launch industry-specific IVA that can achieve over 90% accuracy on Day-1. We are 160+ people strong with employees spread across India and US locations.

What you will do:

Lead and scale the Professional Services team responsible for consulting, onboarding, and product implementation.
Build and mentor a high-performance team of project managers, consultants, and technical experts to ensure the successful delivery of client services and AI solutions.
Foster collaboration between Professional Services, Customer Success, and Product teams to ensure cohesive delivery across all client touchpoints.
Oversee the technical delivery of Interface.ai’s AI solutions, ensuring seamless integration within clients' existing systems.
Manage complex project implementations, aligning client requirements with technical resources to meet delivery timelines and scope.
Collaborate with Product and Engineering teams to ensure successful handoff and customization of technical products for clients.
Act as the primary point of contact for high-value clients, ensuring strong relationships and satisfaction throughout the service delivery process.
Collaborate with stakeholders to develop tailored professional service offerings that meet unique client needs and business objectives.
Develop and execute strategies for scaling the Professional Services division, driving revenue growth through enhanced service offerings.
Define KPIs for project delivery, customer success, and team performance, ensuring continuous improvement and operational efficiency.
Implement best practices in technical product delivery, project management (Agile, Scrum), and customer onboarding to enhance efficiency.
Ensure the Professional Services team is proficient in advanced technical platforms, AI product functionality, and system integration.
Create and manage training programs to enable the Professional Services team and clients to fully leverage Interface.ai’s solutions.
Ensure ongoing product education for clients, maximizing the value they receive from the platform.
Act as the escalation point for complex technical challenges or client concerns, driving timely resolutions.
Mitigate project risks through proactive planning, clear communication, and resource management.

What You Will Bring

Education: Bachelor’s Degree in Computer Science, Engineering, Business, or a related field required; Master’s Degree preferred.
Experience: 10+ years of experience in professional services, project delivery, or technical account management, with at least 5 years in a leadership role.
Proven experience in overseeing the technical delivery of SaaS or AI-driven products, ideally in the financial services or fintech industries.
Strong understanding of AI technologies, natural language processing, and system integrations.
Expertise in software development lifecycle (SDLC) and methodologies like Agile or Scrum.
Excellent leadership and team-building abilities, with the capacity to manage multiple projects simultaneously.
Strong problem-solving, analytical, and technical troubleshooting capabilities.
Experience with tools like JIRA, Confluence, and customer success platforms.

What We Offer

💻 Remote First Policy
🏥 Medical/Dental/Vision Insurance
🏝 PTO & Holidays
✨ Life Insurance

Base Pay Range: $175,000 - $205,000 estimated based on experience and location.

At Interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.