Why you’ll love Softchoice:
We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.
We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.
The impact you will have:
The Softchoice FastTrack Technical Advisor is a customer-facing role focused on helping customers deploy and utilize their M365 licensing by leveraging the Microsoft FastTrack benefit. By following the FastTrack Methodology, the Advisory Services Engineer will remotely advise customers how to enable their Microsoft 365 (O365 & EMS) environments using Microsoft Best Practices. FastTrack takes a solution-centric approach, providing customers with tools and best practices, significantly increasing customer success with Microsoft 365 workload deployments. Our team is looking for you; a technical advisor that will deliver the FastTrack benefit through great teamwork, a positive attitude, customer focus and experience in advising and guiding customers to realize their Microsoft Office 365 investment by embracing our value of We Have Customer Passion.
This role is hybrid with the expectation of working out of the Toronto office once a month.
What you’ll do:
- Deliver an Exceptional Customer Experience.
- Deliver customer facing hands-off technical planning and guidance.
- Leverage provided technical guidance and presentation materials to articulate the value proposition and process of technical onboarding.
- Utilize Microsoft designed step-by-step deployment guides to effectively, remotely assist customers while they deploy Microsoft 365, Microsoft Viva, and security services.
- Interact daily with your team members, Microsoft FastTrack SMEs, as well as other members from the Services department.
- Collaborate to provide and share technical issue resolution knowledge and deployment/ adoption processes and best practices.
- Maintain strong working knowledge of the service, including scope to ensure compliance, and all required tools and products.
- Attend Microsoft FastTrack Community calls and Office Hours to stay connected and up to date on the program and its processes.
- Suggest ways to optimize our ability to serve the customer and meet our financial goals through the program.
What you’ll bring to the table:
- Bachelor’s Degree in Computer Science or a related field, or 2-4 years of experience customer support
- 2+ year of implementation experience in Exchange and Active Directory environments, Office 365 (Exchange Online) and EMS.
- Microsoft Certifications are a plus.
- Understanding of Active Directory, Azure AD / Azure AD Connect, ADFS, and Microsoft cloud identity management technologies.
- Demonstrated administrator knowledge of Microsoft on-premise communications and collaboration systems such as Exchange, OneDrive for Business knowledge.
- SharePoint knowledge is a plus.
- Possess an understanding of the onboarding process for Microsoft Office 365 following FTOP prescriptive guidance is a plus.
Not sure if you qualify? Think about applying anyway:
We understand that not everyone brings 100% of the skills and experience for the role.
At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.
Why people love working here:
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We offer hybrid and remote working opportunities.
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Comprehensive benefits from day one of employment.
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We offer meaningful work and opportunities for career growth.
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Our team members have 2 paid volunteer days per year to give back to a cause of their choice.
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We offer an opportunity to build and grow a career in the technology industry.
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Recognized as a Best Workplace in Canada by the Great Place to Work Institute for 19 consecutive years.
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Softchoice has been certified as a Great Place to Work in the United States for several years.
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We have also been recognized as a Best Workplace for Women, Best Workplace for Inclusion, Best Workplace for Giving Back and Best Place to Work for LGBTQ+ Equality.
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We have raised over $3 million through Softchoice Cares, our grassroots fundraising organization.
Inclusion & Equal opportunity employment:
We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.
Require accommodation? We are ready to help:
We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com. We are committed to working with you to best meet your needs.
Our commitment to your experience:
We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.
Before you start with us, we will conduct a criminal record check, verify your education, and check your references.
When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.
Job Requisition ID: 6161
EoE/M/F/Vet/Disability
Mid-Senior Level
#LI-CW1
