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Product Live Specialist - AI Chat

Remote:

Full Remote

Contract:

Full time

Experience:

None

Work from:

Mexico

Offer summary

Qualifications:

Strong time management and organization skills, Product support experience is required, Experience in SaaS is a plus, Experience in HTML is a plus, Understanding of customer experience.

Key responsabilities:

Manage and track product go-live processes
Ensure connections are properly made
Identify areas for improvement in workflows
Assist customers through scheduled conversations

DearDoc Information Technology & Services Scaleup https://www.getdeardoc.com/

51 - 200 Employees

See more DearDoc offers

Job description

Your missions

About DearDoc

DearDoc is a cloud based platform that transforms how patients engage with doctors by introducing innovative technology in practices everywhere. Doctors are juggling a lot - our technology allows them to take a step back, breathe, and focus on what they do best - care for patients.

At DearDoc, we believe doctors should be doctors. That's why DearDoc takes a holistic approach by helping them attract new patients in many different ways. We've utilized Artificial Intelligence to provide "WOW' experiences for patients and doctors alike.

We're serving thousands of doctors since our founding in 2018. Along the way, we cultivated an incredible work environment — where people love to come to work everyday.

Our culture of customer obsession guides all our decisions, and our ability to think differently helps us serve doctors in a unique and creative way. We believe imagination only gets better after use, and we use our imagination everyday to create WOW moments for every customer we have.

We are a collection of young, talented, and ruthlessly passionate professionals focused on making a dent in the healthcare space. It’s a big challenge, and we’re up to it - are you?

How you will contribute:

You will be the product expert in charge of getting our primary products live. Along with keeping track of their status until they go live and ensuring connections are properly made.

These processes will be key to the success of our customers and DearDoc. You will identify and suggest areas of improvement within the team to help improve the processes for more efficient and effective workflows.

Skills you’ll bring:

Strong time management and organization skills (managing incoming requests to be completed in accordance with set SLAs)

Ability to consistently follow-up on customer and team member requests

Impeccable attention to detail to perform the highest quality of work

Great communication skills and being available for the rest of team

Understanding of customer experience with the products

Being able to have conversations with customers through scheduled calls and provide them the necessary assistance

Willing to learn about our products and value proposition. We’re constantly growing!

Adaptability. We’re constantly moving

Product support experience is required Resilient and hardworking (GRIT)

A positive, polite, confident, sincere, and friendly disposition

The ability to solve problems & to think dynamically