Sr. Manager of Client Success (S3)

Revenue Cycle Optimization: You will track and manage key revenue cycle KPIs, including inactive claims, claims on hold, days in AR, overall AR, and denial counts/trends, reimbursement delays, or inefficiencies in billing process. Your focus will be on ensuring these metrics meet or exceed set targets, addressing any discrepancies with internal teams and clients. 

Client-Centric Solutions: You will understand and anticipate client needs within the context of revenue cycle management and collections, tailoring solutions to improve their financial performance and operational efficiency. Share client feedback with relevant teams to drive product enhancements and operational improvements. 

Data-Driven Decision Making: You will analyze client data to identify trends and opportunities for improvement in revenue cycle processes, such as collections and AR management, ensuring that your recommendations are grounded in solid metrics. 

Communication and Problem-Solving: You will effectively communicate revenue cycle insights and KPI performance to internal teams and clients, while proposing data-driven solutions to address any identified challenges in collections or AR management. Identify potential issues before they become problems and work with clients to mitigate risks. 

Client Relationship Management: You will develop and maintain strong relationships at all levels of the client organization, from front desk staff to the CEO, ensuring that client concerns are addressed promptly and that opportunities for upsells and renewals are identified and acted upon.