Offer summary
Qualifications:
Master in information technology, At least 5 years of IT industry experience, Strong knowledge of ITIL and Agile concepts, Fluent in German and English (B2/C1 level), Experience in managing service-level agreements.
Key responsabilities:
- Work as part of a core team of Service Management experts
- Manage multiple projects with shifting deadlines
- Motivate team to achieve results and resolve issues independently
- Develop budgets and control costs for IT services
- Manage relationships with vendors and third-party providers