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Solutions Engineer

EXTRA HOLIDAYS

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

United States

Offer summary

Qualifications:

Bachelor’s Degree in Computer Science, MIS, or BSEE, 5+ years of relevant software development experience, Knowledge in web-based and enterprise application architecture, Experience with large data sets and system performance optimization, Familiarity with JSON, XML, AWS, Web Services.

Key responsabilities:

Collaborate with teams to develop solutions
Scope and communicate project implementation efforts
Serve as technical point of contact during onboarding
Educate customers on product offerings and best practices
Support customers with troubleshooting and build necessary tools

Mitek Systems Information Technology & Services SME https://www.miteksystems.com/

201 - 500 Employees

See more Mitek Systems offers

Job description

Your missions

The Solutions Engineer will play an important role in the post-sales/implementation phase of our products with our customers. They’ll work directly with the Sr Solution Engineer and occasionally the customer, to successfully implement our check fraud technologies. They will also be called upon in certain times to create enabling technology such as tools and/or applications that assist in the overall promotion of those check fraud technologies.

What You'll Do (Core Responsibilities):

Collaboration with internal/external teams to develop robust solutions

Accurately scope out and communicate the project implementation efforts to the customer

Serve as the main technical point of contact throughout the customer onboarding process

Educate customers on Mitek product offerings, integration techniques, and best practices

Work closely with the teams of clients/partners to understand their development environment

Support and assist customer with end-to-end troubleshooting when issues arise

Build software tools and applications as necessary to enable Mitek product offerings

Capture and provide valuable customer feedback for product improvements

Remain highly organized in a fast-paced dynamic environment

Who You Are (Soft Skills & Attributes):

Self-starter and entrepreneurial mindset

Thrives in a fast-paced start-up team-focused culture and adapts to a changing environment

Data-driven, strategic mindset

Logical and creative problem-solving

Excellent interpersonal and relationship management skills

Ability to summarize complex issues simply and effectively

What You'll Need (Required Knowledge, Skills & Abilities):

Bachelor’s Degree in Computer Science, MIS, BSEE, or equivalent experience

Must have 5+ years of relevant experience in software development, system design, or enterprise architecture with background in support or professional services

Knowledge in web-based systems architecture, service-based architecture, enterprise application architecture

Proven enterprise development experience

Experience working with large data sets, Database/Data Warehouse Design and System Performance Optimization

Experience with JSON, XML, X9 Files, ETL, AWS, Web Services, REST, Windows Services

What Would Be Nice (Preferred Skills):

Prefer 2+ years of experience in the Financial Services industry

Experience with check processing technologies

Fraud detection solutions experience