A successful biotech company is looking for a motivated and detail-oriented team member to join our Field Services team.
Candidate must be located in Florida, preferably in the Southern half.
Field Service Engineer position is ideal for someone who has experience in the biotech industry, who takes pride in learning all aspects of the job and adhering to procedures and standards. The ideal candidate needs to be extremely competent and able to start working independently with minimal training.
We require candidates to have an Associates degree in a scientific discipline or an equivalent combination of education and experience as well as a minimum of 3 years of experience working as a Field Service Engineer.
On our end, we provide comprehensive medical dental and vision insurance subsidized by the employer. On top of that, we provide life insurance, long term care insurance at no cost to employees, and we match up to 5% of your 401k contributions. To ensure a good work life balance, we provide 11 company paid holidays and 3 weeks of PTO in your first year, which increases with your tenure.
If you think you will excel in this position and are interested in this opportunity, we are looking forward to receiving your application and getting to know you!
Summary
Delivers direct service to ELITechGroup customers with ELITech InGenius and BeGenius platforms.
Essential Duties And Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Provides product service and operational assistance to customers.
- Ensures proper operation of ELITechGroup products at the customer's locations.
- Completes service calls according to the service plan; troubleshoots, coordinates, schedules, prepares and processes paperwork. Identifies the best methodology to fix the problems at the lowest possible cost.
- Makes independent decisions on trunk stock and ensures effective maintenance of inventory of repair parts.
- Processes the return or disposal of defective parts promptly, ensuring there is no disruption in service.
- Communicates with Sales and Marketing team regarding customer dissatisfaction, product problems, customer status changes, product improvement, and competitive information in an effort to prevent future concerns.
- Applies effective time and territorial management techniques and organizes cost effective travel plans.
- Provides extended hour coverage and can travel outside normal work hours when required.
- Submits required reports and documents in a timely manner.
- Works independently to find solutions to problems. Takes ownership and initiative to identify and address challenges for a more efficient and productive work environment.
- Uses training and available resources to effectively troubleshoot problems while onsite.
- Independently utilizes all available resources to engage in self-directed learning to expand knowledge and capabilities in relevant areas.
- Promotes service agreements to customers.
- Maintains a professional and positive demeanor to customers.
- Willing to travel up to 80% of the time, sometimes Internationally
- Valid Driver's License and Passport required.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Customer Service - manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Detail Oriented - double-checks the accuracy of information and work product to provide accurate and consistent work; expresses concern that things be done right, thoroughly, or precisely; completes all work according to procedures and standards.
Interpersonal Skills - focuses on solving conflict; maintains confidentiality; listens to others without interrupting; remains open to others' ideas and tries new things.
Judgment - ability to work independently; displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions.
Oral Communication - speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
Problem Solving - identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; uses reason even when dealing with emotional topics.
Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
Reasoning Ability - ability to define problems, collect data, establish facts, and draw valid conclusions; ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Independence- This role is intended to be autonomous and the ideal candidate must be able to complete the job duties while utilizing their skill set and knowledge to proactively identify and resolve problems by applying a logical troubleshooting approach to find effective solutions.
Qualifications
Applicants should possess an associates or bachelors degree with five or more years' experience in field service, or equivalent combination of education and experience.
Applicants should have a valid drivers license.
Applicants should be able to hold a credit card in their name and be responsible for managing travel expenses.
Applicants must be willing and able to travel on short notice.
Work Environment
This position is field based with the applicant working from home.
Applicant should be willing to travel up to 80% of the time on short notice if required. The position will cover their own Territory and serve as a backup to other areas of the country when the FSE in those regions are unavailable for Service Calls.
If you think you will excel in this position and are interested in this opportunity, we are looking forward to receiving your application and getting to know you!
Salary: $95000 - $105555 per year
Job Posted by ApplicantPro
