Offer summary
Qualifications:
Experience in ITSM (ITIL) environments, Proficiency in Microsoft Office Suite, Background in project or service management, Strong understanding of IT infrastructure technologies, Good written and verbal communication skills in Spanish and English.
Key responsabilities:
- Ensure on-time and on-budget IT services delivery
- Manage forecasting, reporting, and issue resolution
- Handle IT service escalations with judgment
- Develop and execute service delivery plans for customer satisfaction
- Provide regular dashboards and status reports to leadership