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Workers Compensation Technical Advisor

EXTRA HOLIDAYS - EXTRA PARENTAL LEAVE - FULLY FLEXIBLE

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Australia

Offer summary

Qualifications:

Strong technical experience in NSW legislation workers compensation claims, Proven experience coaching and mentoring case managers, Understanding of relevant NSW Workers Compensation laws, Previous experience as a case manager or technical specialist, Tertiary studies in Allied Health or Legislation desirable.

Key responsabilities:

Identify improvement opportunities for case management
Ensure performance targets of claims teams are achieved
Develop and implement strategies for performance measures
Provide feedback to improve quality of decisions
Support internal stakeholders through training and reviews

EML Group Insurance Large https://www.eml.com.au/

1001 - 5000 Employees

See more EML Group offers

Job description

Your missions

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Tweed Heads, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

The purpose of this role is to support the Case Management teams by providing up-to-date technical guidance on the compensation payment schemes and assisting in their administration. This position operates in a customer centric environment that focuses on the pro-active management of claims.

This will be a full time, permanent or 12 month contract position based in the Tweed Heads office, with flexibility to work from home once fully trained. We also have a relocation bonus available for any elgibile candidates.

YOUR RESPONSIBILITIES

Identify continuous improvement opportunities and work with the team on solutions to maximise the effectiveness of case management.
Ensure claims teams achieve performance and KPA targets as set out as part of the BU performance framework.
In conjunction with the Team Leader identify, develop and implement effective strategies to support the achievement of key performance and remuneration measures.
Provide regular advice and feedback to internal stakeholders to improve overall quality of decisions relating to liability, work capacity, permanent impairment, weekly payment entitlements and communication through effective training, quality reviews and management of disputes.

ABOUT YOU

Strong technical experience in NSW legislation workers compensation claims
Proven experience coaching & mentoring case managers in the workers compensation industry
Demonstrated understanding and application of relevant NSW Workers compensation laws and the associated regulations
You have previous experience working as a case manager or a technical specialist background
Tertiary studies in Allied Health or Legislation is desirable but not mandatory

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:
•   A vibrant, collaborative innovative team culture
•   Flexibility with opportunity to WFH when you are fully trained in your role.
•   A corporate wellbeing program with discounted health insurance and gym membership
•   Access to discounts at over 350 retailers through our Rewards Hub program
•   Entitlement to an annual tenure and performance-based recognition reward
•   Comprehensive learning and development support
•   Companywide events to celebrate success.
•   Quarterly Reward and Recognition Awards
•   Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.