Mobile Claims Specialist

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Adelaide, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

We are seeking motivated candidates who align with our values and are eager to grow. This role provides exposure to various skills and tasks, preparing you for a future as a Mobile Claims Specialist. You’ll gain experience across teams, learn our processes, and complete foundational training, all aimed at helping people get their lives back on track.

This will be a full time, permanent position based in the Adelaide office, with flexibility to work from home.

YOUR RESPONSIBILITIES

• Bring your customer service skills and passion for helping people to learn to provide face to face support to injured workers as a Mobile Claims Specialist
• Through on the job and formalised training progress your understanding of legislation, policies, and processes through hands-on and formal learning.
• Grow your knowledge and capability to actively manage and implement strategies to achieve desirable claims outcomes
• Successfully complete the claim starter program within the set timeframe.
• Regularly liaise with internal and external stakeholders to progress strategies while accurately update claim files.

ABOUT YOU

• You have a growth mindset and desire to build your skills
• You are looking to learn and challenge yourself
• You are seeking regular feedback and coaching to help you grow
• You have critical thinking abilities and are innovative
• You have aspirations to work hard and build a long-term career
• You have an unrestricted drivers license and access to your own vehicle

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:
•    A vibrant, collaborative innovative team culture
•    Flexibility with opportunity to WFH when you are fully trained in your role.
•    A corporate wellbeing program with discounted health insurance and gym membership
•    Access to discounts at over 350 retailers through our Rewards Hub program
•    Entitlement to an annual tenure and performance-based recognition reward
•    Comprehensive learning and development support
•    Companywide events to celebrate success.
•    Quarterly Reward and Recognition Awards
•    Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.