Senior ServiceNow Technical Consultant

Req Number

R3464

Employment Type

Full time

Worksite Flexibility

Remote

Who We Are

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated Senior Salesforce Technical Consultant ready to take us to the next level! If you have ITSM, ITOM, Flow Designer and a Certified CAD and are looking for your next career move, apply now.

Job Description

We are looking for a ServiceNow Senior Technical Consultant who can demonstrates a proven track record in leading large, multi-developer ServiceNow implementations. This position will be Full Time and Remote.

What You’ll Do

• Function as a lead in the development, creation, and modification of general ServiceNow applications and modules with low code / no code functionality
• Apply OOB solutions whenever possible to accomplish client deliverables
• Perform discovery work sessions to determine the solution requirements and produce deliverables, including mock-ups, flows, etc.
• Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications
• Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations
• Implement the Core System including integration components (LDAP, Discovery, MID Server, etc.)
• Apply Agile software development practices for customizations to the platform and applications
• Refine requirements and perform integrations with the ServiceNow Integration Hub and web services using SOAP or Rest for components such as Azure, SSO, LDAP, etc.
• Organize and prioritize development effort, interface with vendors and management, and potentially coordinate effort of other technical resources
• Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable
• Effectively manage and execute high level tasks assigned via ‘stories’
• Serve as a mentor to junior analysts through project(s) lifecycles and lead by example
• Manages group workload against an often demanding timeline
• Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily
• Manages multiple projects concurrently
• Working with in a team environment to strive for Implementation Customer Satisfaction scores of 90% or better
• Expected to skillfully present ServiceNow baseline functionality to customers during the scoping phase
  
  

Required

What You'll Need

• 4+ years of ServiceNow Technical Consulting experience
• Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, integration, and scripting
• Extensive knowledge and experience using Flow Designer
• Proven skills in integrating ServiceNow with other industry leading tools and applications utilizing Integration Hub or APIs
• Understanding of ITIL concepts and IT Service Management practices (ITIL v4 certification a plus)
• Understanding of Agile based approach to software development (SCRUM experience a plus)
• Follows, supports, and demonstrates understanding of SAIF Methodology
• Ability to work remotely and unsupervised, and to deliver to written requirements
• Effective written and verbal communication skills
• Strong attention to detail and problem solving ability
• Possesses experience in Performance Analytics, Robotic Process Automation & Mobile
• Experience in use case, functional and user acceptance testing
• Ability to write technical documentation in a clear and concise manner
• Experience with web-based programming languages - Angular JS, Java, XML, JSON, HTML, CSS and similar are valuable
• Understanding of relational database concepts is a must (Experience as a DBA, or similar, greatly desired, but not required)
• Domain separation experience is required
• Experience with recent ServiceNow versions
  
  

Education & Certifications

• Required: Bachelor's degree or 4+ years related experience as a Technical Consultant
• Required: ServiceNow Certified System Administrator
• Required: ServiceNow Certified Implementation Specialist in at least 2 platform capabilities
• Preferred: ServiceNow Certified Application Developer
• Preferred: ITIL4 Certification (ITIL v3 acceptable)
  
  

Physical Demands

• Ability to safely and successfully perform the essential job functions
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
  
  

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.