UX/UI Designer - 2202267

My client, an established digital agency, is looking for an experienced CX Designer to join their team. In this role, you’ll be responsible for managing, testing, and implementing conversion strategies across their clients' ecommerce customer experiences. Your work will include both strategic planning and hands-on design, such as producing wireframes and reviewing UI concepts to ensure a cohesive final product. While your primary focus will be on customer experience, strong UI skills are also required.

Why They’re Hiring

This digital agency has a strong reputation for delivering optimized ecommerce sites aligned with CX best practices. They’re now seeking to further elevate their clients' growth, which is where you come in. You’ll play a crucial role in developing high-impact roadmaps that help clients use their budgets effectively. As a small agency, your contributions will have a significant impact. By delivering strategic recommendations, you’ll build strong relationships with clients and generate ideas that will directly feed into the design and development teams.

Key Responsibilities

• Review client retainers to recommend and prioritize key improvements based on ease of implementation and potential ROI.
• Produce wireframes, designs, and typography according to digital best practices and team priorities.
• Consult with clients on end-to-end builds to understand their customers’ needs and present effective solutions.
• Stay updated on industry trends and incorporate them into your work.
• Brief and manage offshore UI Designers to ensure concepts follow conversion best practices.
• Create customer journey flows and empathy maps to visualize different scenarios and user interactions.
• Utilize quantitative and qualitative data to develop complex Information Architecture structures.
• Audit new clients’ websites and provide detailed findings and actionable recommendations.
• Oversee the interface design process and manage related considerations.
• Act as the liaison for cross-functional teams to clarify and finalize project specifications.
  
  

Requirements

• 2+ years of experience in Ecommerce
• 3+ years in UX/CX design
• Experience managing UI Designers
• Proficient in Figma
• Ability to autonomously recommend strategic growth initiatives
• Agency experience
• Strong time-management skills
• Excellent interpersonal and communication skills
• Critical thinking and problem-solving abilities
• Data-driven and analytical mindset
  
  

Nice to Have

• Experience with Shopify
  
  

Why Join Them?

This agency is a small team making a big impact in the digital world. Their mission is to create outstanding customer experiences and deliver exceptional ecommerce sites with ease. They pride themselves on maintaining a positive work-life balance and fostering a supportive environment.

• Work with established and emerging ecommerce brands
• Award-winning agency
• Remote and hybrid working options
• Flexible working hours
• 25 days of annual leave plus 8 bank holidays
• Strategy retreats
• An additional day of holiday each year
• MacBook Pro and necessary equipment provided
• Team socials and events
• Opportunities for personal growth within a small team
• Contributed pension plan
• Access to a hospitality box at Ipswich Town Football Club
• Collaborate with exciting ecommerce brands
• Participate in team workshops and learning sessions
  
  

If you’re passionate about creating exceptional customer experiences and have the skills to match, they’d love to hear from you!