Italian Speaking Customer Advisor (Remote in Greece)

Are you passionate about travel and excel at customer service? Have you ever wanted to experience life in the beautiful country of Greece while working remotely? If you are fluent in Italian and have a good command of English (B2 level), we have the perfect job for you! Become part of our enthusiastic team as a Remote Italian-Speaking Customer Advisor and take advantage of fantastic benefits, career growth opportunities, and the chance to help clients plan their dream vacations.

About Us

We are a premier travel agency focused on delivering exceptional travel experiences for our clients. Our team is made up of dedicated travel enthusiasts who love discovering new places and creating personalized travel itineraries. We are committed to providing the highest level of service and ensuring our clients have unforgettable travel experiences. As our company grows, we are looking for motivated individuals who share our passion for travel and dedication to excellence.

Job Description

As a Remote Italian-Speaking Customer Advisor, you will be essential in providing outstanding support to our Italian-speaking clients. Your primary responsibilities will include:

• Superior Customer Service: Offering excellent customer support via phone, email, and chat to Italian-speaking clients, addressing their inquiries and issues quickly and efficiently.
• Custom Travel Assistance: Helping clients plan and book their travel arrangements, including flights, accommodations, transportation, and activities, while offering personalized recommendations based on their preferences.
• Sales and Upselling: Promoting and selling travel packages, tours, and additional services that align with clients' interests, ensuring they have memorable travel experiences.
• Problem Resolution: Addressing and resolving any travel-related issues or concerns clients may face before, during, or after their trips, ensuring a smooth and enjoyable experience.
• Precise Documentation: Ensuring all travel documents are accurate, complete, and delivered to clients in a timely manner.
• Industry Research: Keeping up with the latest travel trends, destinations, and industry news to provide informed and current recommendations to clients.
• Team Coordination: Collaborating with team members to ensure seamless service delivery and a cohesive team dynamic.
  
  
  

Requirements

• Language Skills: Fluency in Italian and at least a B2 level of English, both written and spoken.
• Communication Skills: Strong verbal and written communication skills, capable of effectively interacting with clients and team members.
• Customer Orientation: Exceptional interpersonal skills with a genuine commitment to providing top-notch customer service.
• Adaptability and Multitasking: Ability to thrive in a fast-paced environment, handle multiple tasks simultaneously, and adapt to changing priorities.
• Technical Proficiency: Proficiency in using computers, the internet, and various travel booking software and tools.
• Previous Experience: While prior experience in the travel industry is a plus, it is not required. Comprehensive training will be provided for candidates who demonstrate the right attitude and potential.
  
  
  

Benefits

• Competitive Salary: Receive a competitive salary package that reflects your experience and performance.
• Relocation Support: We offer flight tickets to Athens and accommodation in Athens for candidates relocating from abroad.
• Career Development: Take advantage of numerous opportunities for professional growth and career advancement within our expanding company.
• Health and Life Insurance: Enjoy comprehensive health and life insurance coverage.
• Work-Life Balance: Benefit from flexible working hours and the convenience of working from home, enabling you to maintain a healthy work-life balance.
• Travel Discounts: Access exclusive travel discounts and perks, allowing you to explore new destinations.
• Supportive Environment: Be part of a friendly and inclusive work culture that values collaboration, creativity, and innovation.
  
  
  

Why Join Us?

Joining our team means becoming part of a vibrant, forward-thinking organization that values creativity, diversity, and a shared love for travel. Whether you are an experienced customer advisor or looking to start a new career in the travel industry, we provide the support, training, and opportunities you need to succeed. This is your chance to live in Greece, immerse yourself in its rich culture, and help our clients create lasting travel memories.