Client Success Manager

Job Title: Client Success Manager

Location: Hauppauge, NY; New England; Pennsylvania

Are you passionate about helping schools succeed with innovative technology? Do you have a knack for building strong relationships and ensuring customer satisfaction? Join our dynamic team as a Client Success Manager (CSM) in our K-12 Software Solutions division!

About Us

At CCS, we provide cutting-edge software solutions that empower K-12 schools to operate more efficiently and effectively. Our mission is to support educators, administrators, and students by offering the tools they need to achieve their goals. As a CSM, you'll play a critical role in making this mission a reality.

What You'll Do

• Be the Voice of the Customer: Advocate for our clients, ensuring their needs are met and their voices are heard within our organization.
• Drive Client Success: Oversee annual renewals, identify upsell and cross-sell opportunities, and establish yourself as a trusted advisor to our clients.
• Improve Client Experience: Enhance client interactions and expand their use of our Infinite Campus software.
• Lead and Support: Conduct user group meetings, attend industry conferences, and serve as an escalation point for complex client issues.
• Collaborate: Work closely with our sales, marketing, and product teams to ensure customer feedback drives our continuous improvement.
  
  

What You'll Bring

• Expert Knowledge: Deep understanding of the Infinite Campus software and a commitment to staying up-to-date with all new enhancements.
• Strategic Insight: Ability to analyze the competitive landscape and understand third-party systems clients may be using.
• Experience: Bachelor's degree or equivalent work experience required, with 3+ years in K-12 account management or a related field. Experience in school administration, teaching, support, or technology is a plus.
• Passion for Education: A genuine interest in improving the educational experience through technology.
  
  

Why Join Us?

• Impact: Directly contribute to the success of schools and students across the country.
• Growth: Opportunities for professional development and career advancement.
• Culture: Be part of a supportive, mission-driven team that values innovation and collaboration.
  
  

Ready to make a difference in K-12 education? Apply today to join our team as a Client Success Manager and help us transform the way schools operate!

[Apply Now]

About Custom Computer Specialists

Custom Computer Specialists, Inc. is the #1 Technical Consultant in the Northeast celebrating over 40 years in business! Expressed simply in our tagline – Right People, Right Results, Right Careers! – Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work. It’s why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession. We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.