Microsoft Dynamics Customer Engagement Solution Lead

Intralox, L.L.C., has an opening for a Microsoft Dynamics Customer Engagement (CE) Solution Lead working within our Digital Solutions team. As our presence continues to grow, internally and with our customers, we are looking to expand our team and grow our technical expertise so we can deliver more value to users, iterate faster on features, level up our development teams, and lay a strong foundation to scale our critical applications for broad internal integration and customer use.

Intralox is a division of Laitram, L.L.C., with an extensive portfolio of innovative conveyance solutions and services that improve lives and optimize businesses worldwide.   

Our global workforce of over 4,000 employees in 20+ countries consist of reliable problem solvers, continuously developing and directly delivering solutions that have driven our customers’ growth worldwide for more than 50 years. 

Intralox was founded on the principle of doing the right thing, by treating customers, employees, and suppliers with honesty, fairness, and respect.  We invest heavily in these values and aim to practice our business philosophy principles every day, which is why we have been consistently recognized for innovation and workplace excellence. We believe in the power of a good idea no matter where it comes from, using trust as the foundation to how we work, and that self-managed people are our greatest asset.

Responsibilities

The Solution Lead is responsible for all aspects of the technical design of a Dynamics 365 CE project implementation and all related applications in the power platform echo system

Outcomes: 

• Drive Dynamics CE implementations through all project phases, including discovery, development, test, and deploy
• Design and lead the technical system architecture processes
• Define specifications for any custom code or data migration requirements
• Lead failed QA testing resolution and major incident management with the functional analyst
• Knowledge expert of their specific focus area including how to personalize and customize Dynamics CE
• Work with developers to communicate requirements, explain designs and conduct solution reviews to ensure best practice standards
  
  

Day to Day: 

• Lead data-centric discussions with the business and create mapping documents and design migration packages
• Develop and continue to refine CE implementation standards and tools
• Partner with either the business or functional analyst and solution architect where needed, to design and document custom solutions, including spikes / investigations as needed to understand the as is and to be systems configurations as well as testing of new solutions
• Setup Custom Code Repository for Team Member
• Generate Technical Specifications based on functional specifications
• Design and Document Integration, Data Migration, ALM Strategy
• Work closely with other Digital Solution Groups to support integration efforts and vital few projects
• Communicate with the development team and functional analyst person to ensure alignment of technical solutions to business requirements
  
  

Requirements

 

• A bachelor’s degree in computer science, Information Technology, or a related field
• 5 or more years designing and delivering D365 solutions with various integration strategies OR 3 or more enterprise- level cross-platform D365 CE implementations
• 8 or more years of implementing Dynamics/Power Platform Solutions
• Strong knowledge of ASP.NET/.NET Core, JavaScript, CRM 365 SDK, HTML/CSS, AngularJS, Web API
• Strong Microsoft Dynamics CRM technical knowledge like Plugin, PCF, PowerApps Portal, Custom Action, Web Resource, DevOps Integration, Power Automate
• Excellent problem-solving and communication skills
• Must be able to work independently and as part of a development team
• Must be self-managed
• Strong leadership and team management skills
  
  

Preferred

Requirements

• PL 200, PL 400, MB 600 Certifications
• Knowledge on CanvasApps, Power BI, Azure Development, ADF would be advantageous
  
  

EOE/M/F/Vet/Disabled