Match score not available

IT Training & Development Specialist - Software Development & ITIL Focus

UNLIMITED HOLIDAYS - EXTRA HOLIDAYS - EXTRA PARENTAL LEAVE - LONG REMOTE PERIOD ALLOWED

Remote:

Full Remote

Contract:

Freelance

Experience:

Senior (5-10 years)

Work from:

North Carolina (USA), United States

Offer summary

Qualifications:

7 years of experience in training, ITIL knowledge or certification required, Experience with Articulate software, Familiarity with e-learning tools, Strong technical knowledge.

Key responsabilities:

Support design and development of policies
Develop new training materials as needed
Create and maintain e-learning modules
Understand IT staff needs for training
Facilitate onboarding new IT staff

FairPoint Communications Telecommunication Services Large http://www.fairpoint.com/

1001 - 5000 Employees

See more FairPoint Communications offers

Job description

Your missions

Description

This position will support the IT Business Transformation Analyst in the design and development of policies, procedures, and overarching training for Information Technology staff. The primary focus will be on the Software Development Life Cycle and the adaptation of the ITIL v3 Service Lifecycle's five stages and included service management processes. Responsibilities include developing new training materials and maintaining the integrity of existing training while making updates as needed. The selected candidate(s) will also be responsible for developing e-learning modules and working directly with IT staff to understand their needs, facilitating the development of training materials for their use and for onboarding new IT staff.

Skills

Strong writing skills and technical knowledge
Ability to communicate effectively, both verbally and in writing, to convey information to a varied audience (technical and non-technical)
Working knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar
Ability to assess resources for accuracy and extract relevant data from large quantities of information
Strong analysis skills to analyze information and address work-related issues and problems
Understanding of the implications of new information for both current and future problem-solving and decision-making
Strong time management skills
Basic knowledge of and ability to grasp technology-related terminology and concepts
Experience developing policies, procedures, and training
Experience using workplace e-learning tools
Experience using Microsoft Word

Qualifications

ITIL knowledge or certification
Preferred candidate will have 7 years of experience
Experience using Articulate to develop workplace e-learning

Additional Information

The position offers a W-2 rate of up to $40/hour
Must be a US Citizen or have a Green Card
The assignment is anticipated to last for 12 months, working 40 hours per week, Monday through Friday, remotely.

Employment Type: Contractor