Description
Summary: Plans, directs, and coordinates activities of assigned projects to ensure that goals or objectives of projects are accomplished within prescribed time frame. Support in all technical activities related to installing and supporting MULTIVAC products to the Industry. Manage moderately complex machine orders from technical pre-order review up to completion of installations to insure meeting customer expectations. Communicate new application information to both the Service Team and Sales Group.
Time Utilization: This position will travel up to 75% of the time. Normal business hours are 8:00 am to 5:00 pm. Schedule needs to be flexible to accommodate internal and external customer’s schedules.
Essential Duties and Responsibilities include the following. Other duties may be assigned:
- Responsible for complex packaging machine projects. Coordinate with sales and service teams to insure adequate support through and including installations and other after-sales support. Review customer specifications with the Technical Sales Advisors, Consult with MULTIVAC Germany, Internal Engineering, 3rd party suppliers, Field Service Managers, Regional Sales Manager, Sales Administration, and customers to resolve all issues from either MULTIVAC or customers that could interfere with execution of a Quality Installation.
- As needed, coordinate trips to MULTIVAC Germany for FATs on complex equipment that has high profile expectations and potential for complexities in the field resulting in unacceptable cost burdens.
- Ensure project documentation requirements are fulfilled and all internal MULTIVAC project documentation and records are complete.
- Stay current in new technologies with a focus on the complex equipment and assist the Training Department in teaching the Field Service Technicians.
- Ensure compliance with all relevant regulatory requirements and perform Risk Assessments as required.
- Assist Service Management to develop and maintain Pre-installation and Installation protocol that meets MULTIVAC and customer needs. Review with Service Management the Installation Reports and all follow-up items.
- Operate within annual expense budget. Timely completion of Weekly Expense Reports and project status updates.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
Bachelor's degree and two years related technical project management experience; or equivalent combination of education and experience. PMP (Project Management Professional) certification preferred.
Language Ability:
Ability to read analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from the group of managers, clients, and the customers.
Math Ability:
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills:
To perform this job successfully, an individual should be proficient in Microsoft 365 and project management software.
Certificates and Licenses:
Current valid driver’s license and the ability to obtain a passport for travel as required by position.
Supervisory Responsibilities:
This job has no supervisory responsibilities.
Work Environment:
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is regularly exposed to wet or humid conditions (non-weather) and work near moving mechanical parts. The associate is frequently exposed to extreme cold (non-weather). The associate is occasionally exposed to extreme heat (non-weather) and risk of electrical shock.
The noise level in the work environment is often loud.
Physical Demands:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The associate must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the associate is regularly required to stand, walk, talk, and hear. The associate is frequently required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The associate is occasionally required to climb or balance; stoop, kneel, crouch, or crawl.