Offer summary
Qualifications:
5+ years of ITSM work experience, Expert understanding of ITIL framework, Technical proficiencies in Office 365, MS Visio, and ServiceNow, Strong technical writing and documentation skills, B.S. degree or ITIL certification preferred.
Key responsabilities:
- Own service management and incident management processes
- Manage daily service delivery adhering to SLAs
- Develop and analyze IT process documentation
- Support continuous improvement efforts within operations
- Interact with cross-functional teams and report risks to leadership