Installer - Lancaster, MA area

Connect America and our family of brands, including Lifeline, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years. As North America’s largest independent provider of connected care, we deliver a growing portfolio of innovative technologies that help bridge the gap between healthcare providers, individuals, and their care partners. Our easy-to-use solutions support health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market. 

Connect America has been recognized as one of Philly Happening’s Best Places to Work. Our award-winning customer service team has received the Best Service Award from Today’s Caregiver. In addition, our healthcare division was named Top Ten Home Healthcare Solutions Provider in 2019 & 2020.

At Connect America, we treat all our customers and team members ethically and respectfully, creating relationships built on trust. We work as supportive team members, developing customer solutions in a collaborative manner. If you are a dedicated, compassionate team player, come be a part of an organization that makes a positive difference in the lives of those we serve.

Our headquarters are located close to the city of Philadelphia, in Bala Cynwyd, PA. Learn more at www.connectamerica.com.

Position Description:  

We are looking to expand our network of professionals who will be assisting our subscribers, senior and disabled individuals, by delivering a personal emergency response system and educating them on how to use it. Our professionals will work with our subscribers to schedule on-site visits at the subscribers home and will provide services to either install, swap or replacement of equipment. The average installation takes 30-45 minutes to complete. 

Position Responsibilities:

Our Installer Technicians are responsible for the delivery and initial setup and testing of medical alarm units in the subscribers homes. You will be responsible to call the subscriber, schedule an appointment within your predetermined installation territory which is within 70 miles of the Lancaster, MA area.

Qualifications:

• Must have a vehicle and provide valid driver's license, registration and insurance information
• Strong Customer Service and people skills required
• Working email address, smartphone, and basic computer skills required

 Requirements:

• Highly motivated, organized, and able to work independently and effective time management
• Excellent customer service skills with a patient and a professional demeanor when interacting with clients and client’s representatives
• Must be punctual and reliable
• Must have good oral and written communication skills
• Must be able to bend, squat, and/or lift up to 50 lbs tasks
• Well organized, able to contact clients to set appointments
• Comfortable to travel to clients’ homes to install “plug and play” medical alert systems
• Ability to patiently explain to clients how the equipment works while testing the unit with them
• Collecting completed information from the clients to send back to the office
• Servicing new equipment orders, replacing or retrieving equipment from existing clients
• Communicating with the office as needed