Offer summary
Qualifications:
Experience in customer support for SaaS, Fluency in English, both written and verbal, Familiarity with support ticketing systems, Detail-oriented problem-solving skills, Quick learner of new tools.Key responsabilities:
- Assist clients via email and chat
- Resolve client issues promptly and professionally
- Guide clients on platform features
- Collaborate with product and tech teams
- Document customer interactions and gather feedback