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Cloud Contact Center Platform Specialist - LATAM

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Senior (5-10 years)
Work from: 
France

Offer summary

Qualifications:

Bachelor's degree in computer science or related field, 5+ years of experience with cloud-based contact center platforms, Experience working with customers in the USA, Strong understanding of customer service principles, Proficient in written and spoken English.

Key responsabilities:

  • Provide technical support for various cloud platforms
  • Troubleshoot issues and provide solutions
  • Train customers on new features
  • Develop and implement solutions for contact center operations
Rad Hires logo
Rad Hires Hrtech: Human Resources + Technology Startup https://radhires.com/
2 - 10 Employees
About Rad Hires
Rad Hires is a leading nearshore staffing and recruiting company focused on connecting entrepreneurs, teams, and agencies from the US with the top 5% of digital professionals from Latin America. We specialize in placing experienced digital LATAM professionals into roles in three key focus areas: Software Engineering • Mobile Engineers • Front-End Engineers • Full-Stack Engineers • QA Automation Engineers • DevOps • Unity Engineers • Ecommerce Engineers Product • Product Managers • Product Designers • UI/UX Designers • Project Managers • QA Testers Emerging IT • AI • ML • Blockchain • Metaverse • AR • VR
See more Rad Hires offers

Job description

Logo Jobgether

Your missions

Contract Cloud Contact Center Platform Specialist - LATAM

This position is responsible for providing technical support to customers on the use of Genesys Cloud, Talkdesk, Five9, and NICE CXone. The ideal candidate will have a strong understanding of cloud-based contact center platforms and experience working with customers in the USA.

Responsibilities

  • Provide technical support to customers on the use of Genesys Cloud, Talkdesk, Five9, and NICE CXone.
  • Troubleshoot customer issues and provide solutions.
  • Provide training and support to customers on new features and functionality.
  • Work with customers to develop and implement solutions to improve their contact center operations.

Qualifications

  • Bachelor's degree in computer science, information technology, or a related field.
  • 5+ years of experience working with cloud-based contact center platforms.
  • Experience working with customers in the USA.
  • Strong understanding of customer service principles.
  • Excellent communication and problem-solving skills.
  • Strong Proficiency in Written and Spoken English.

Required profile

Experience

Level of experience: Senior (5-10 years)
Industry :
Hrtech: Human Resources + Technology
Spoken language(s):
Check out the description to know which languages are mandatory.

Hard Skills

Soft Skills

  • training-and-development
  • motivational-skills
  • troubleshooting-problem-solving
  • verbal-communication-skills
Are you interested?

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