Offer summary
Qualifications:
Bachelor's degree, 10-15 years in shared services, 2+ years with outsourced teams, Operational knowledge of GBS domains, Experience in CI initiatives.Key responsabilities:
- Oversee operational governance for AMEA GBS teams
- Identify and lead continuous improvement opportunities
- Support GBS reporting and deliverables calendar
- Resolve major operations escalations and issues
- Govern contracts with BPO Service Provider