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Customer Care Specialist (Dutch)

UNLIMITED HOLIDAYS - EXTRA HOLIDAYS - EXTRA PARENTAL LEAVE - LONG REMOTE PERIOD ALLOWED

Remote:

Full Remote

Contract:

Full time

Salary:

125 - 163K yearly

Experience:

Mid-level (2-5 years)

Work from:

Greece

Offer summary

Qualifications:

Fluent in Dutch/Flemish (C1) and English (B2), Legal eligibility to work in Greece, Experience in Customer/Technical Support, Strong tech skills with PC and internet, Pass background check.

Key responsabilities:

Provide technical customer assistance via voice, chat, email
Ensure exceptional customer experience
Document interactions in CRM system
Participate in team initiatives and collaborations
Support colleagues and department updates

TopTalent Recruitment Agency Information Technology & Services Startup

2 - 10 Employees

See more TopTalent Recruitment Agency offers

Job description

Your missions

Position: Customer Care Specialist (Dutch)

Location: Remote/work from home in Greece

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

Conduct technical-based customer assistance through voice, chat, and email in a timely manner
Provide exceptional customer experience
Document each interaction in a dedicated CRM system
Act as a key participant within the internal team and wider by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department

REQUIREMENTS:

Ability to effectively and correctly communicate verbally and in written format in Dutch/Flemish (C1 level) and English (B2)
Residing in Greece and be able to take on a job in Greece legally without company's support
Experience in Customer Support, technical support, especially with a help desk or other IT functions
Ability to go through background check
Strong abilities to work independently and as a remote team player
Problem-solving and critical thinking skills
Adaptable and flexible, demonstrating abilities to work with process and information changes
Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)

OFFER:

Excellent remuneration package based on experience, skills and performance
Indefinite contract
Private health and life insurance
85 EUR monthly meal vouchers
65 EUR monthly Work From Home allowance
14 salaries a yer
Eight hours shifts on weekly rotation with colleagues covering line operating hours from Monday to Sunday from 9 AM to 11 PM
Fully remote work from Greece
A dynamic and creative team with positive and friendly atmosphere
Good work environment - the employer can show off great reviews from their employees
Guidance and tools to reach your full potential
Private health and life insurance 85 monthly meal vouchers

To apply for this position and to explore many other exciting opportunities, visit and apply through our career page: https://www.careers-page.com/toptalent-2