Service Coordinator

National Food Equipment Services’ team of expert technicians is ready to help commercial kitchens run smoothly and effectively. We provide maintenance and repair service to ensure maximize uptime and keep customers satisfied. National Food Equipment Services’ technicians are ready to come out and provide expert service, on-time.

We are looking for an experienced Dispatcher with excellent computer and organizational skills. In this role, you will manage customer service requests from start to finish. You will collaborate with service operations management, communicate the service schedule to customers, coordinate, and schedule Technicians, and ensure timely completion of service requests.

Qualifications & Responsibilities:

• Ability to commute to Raleigh, NC-- This is an in-person role, no remote work available
• 2+ years’ experience in a dispatch/ operations or customer service position
• HVAC Or Restaurant experience preferred but will train the right person
• Schedules service requests handles client inquiries and concerns
• Prepares weekly/monthly execution plans for planned service agreements
• Procures parts-materials-tools
• Conducts customer service follow-up
• Facilitates the administration of warranty claims
• Receives/reconciles completed work orders
• Maintains up-to-date client account information
• A team player with a good attitude
• Good driving record with a clear background check and drug screen

Benefits:

• Health, Dental & Vision Insurance
• 401K and Profit Sharing
• 10 Paid holidays
• 2 weeks Paid vacation

About Smart Care Solutions:

Join the industry’s largest independent service company specializing in preventive and round-the-clock service, repairs and parts for commercial cooking, refrigeration and warewashing equipment. As part of the Smart Care team, you will help us partner with our customers to improve their operating efficiency and ensure that they meet the highest food safety and quality standards.

About Smart Care

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status.  All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.