Offer summary
Qualifications:
Over 2 years of ITIL experience, ServiceNow, BMC Remedy expertise, Conversational English for client support, Certifications in ITIL v3/v4 preferred, Experience with automation tools like Jenkins.
Key responsabilities:
- Lead and coordinate the software release lifecycle
- Collaborate with development and operations teams
- Develop and maintain standardized release processes
- Identify dependencies, risks, and required resources
- Document escalations, scripts, and technical processes