Offer summary
Qualifications:
1-2 years experience in network support, Knowledge of Cisco network equipment, Experience with monitoring platforms like Datadog and Nagios, Familiarity with Help Desk systems, Intermediate education, technology focus preferred.
Key responsabilities:
- Provide first-level technical support on networks
- Monitor network performance and incidents
- Ensure adherence to service levels and quality indicators
- Configuration of Cisco routers and switches
- Client incident response and service support