Offer summary
Qualifications:
Bachelor's degree in computer science or medical informatics, Experience in Application/Software Support, preferably in healthcare, Technical skills: Windows Server and SQL Server 2012+, Knowledge of HL7, DICOM, FHIR is a plus, Understanding of Clinical/Hospital Patient Workflow.
Key responsabilities:
- Provide 1st line support for healthcare software
- Qualify customer calls and resolve technical issues
- Escalate issues to 2nd/3rd line support as needed
- Ensure excellent customer communication and satisfaction
- Document processes and share knowledge with team