Head of Creator Services

TheSoul Publishing is one of the largest digital media publishers in the world, producing entertaining and positive online content for more than 2 billion followers around the world. We are the company behind the wildly successful DIY channel 5-Minute Crafts, the inspirational and creative channel Bright Side, and a wide portfolio of other popular channels across YouTube, Facebook, TikTok, Instagram, and more.

We're looking for a Head of Creator Services to lead our Creator Services department. This role is crucial in improving our external clients service offerings and driving the success of our partners and content creators. In this role, you'll work closely with partners and various functions to grow our Creator Services to the next level.

Key responsibilities:

• Lead the Creator Services team.
• Evaluate, adjust, and communicate TheSoul Creator Services' long-term goals, strategy, and key execution components.
• Bring new partnerships and initiatives to increase revenue from creators and third-party services.
• Own the P&L, make hiring decisions, and kick off initiatives to increase efficiencies.
• Collaborate with key functions vital to Creator Services operations: SMM, IT, Finance, Editing, Platform Operations, etc.
• Specifically collaborate with the SMM, Editing, and QA functions to ensure our services are of the highest quality and delivered efficiently.
• Be the main point of contact with the Shorthand Studio team based in the US to improve service quality, coordinate new service launches, and monitor overall collaboration progress.
• Design, implement, and monitor KPIs at the company level, as well as other incentive programs to keep core and support teams focused on identified goals.
• Monitor overall workflow from client sourcing and evaluation to content publishing. Adjust resources and team efforts based on identified priority areas.
• Review departmental performance and work with the insights team to adjust decision-making and achieve long-term goals.

Qualifications:

• At least 6 years of experience in the creator industry, a media company, or a content-related activity.
• A passion for social media and the content landscape, as well as strong knowledge of the industry and platform operations.
• Proven ability to build and maintain a strong professional network. Existing connections within the media and creator industry are highly desirable.
• Experience leading a team and working with different functions to build new approaches and achieve results.
• Ability to set goals for oneself and others, and prioritize reaching those goals.

What we offer:

• Flexible, remote work
• Attractive salary
• Creative vibes and an international team: 90% of company employees are creators who work from 70+ countries and make awesome positive content for millions of followers worldwide;
• Grow, develop, study: 800+ training and materials in our internal academy, individual educational courses, transparent knowledge sharing within the company, constant feedback from the manager, no limits on launching new initiatives;
• A tech-savvy approach and carefully structured processes: no bureaucracy, an ecosystem friendly to new ideas, transparent task management, asynchronous communication (fewer meetings and more thoughtful written communication).

We appreciate your interest in our job vacancies and the company. Your CV will be reviewed carefully by our team, and if we are ready to move forward with your application, one of our recruiters will contact you and explain the subsequent steps.

TheSoul Publishing is an equal opportunity employer and we are committed to creating an inclusive environment for all employees. We celebrate diversity and we do not discriminate based upon race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, or any other characteristic protected by law. We care for the privacy of our candidates and all the data you provide to us is maintained, protected, and confidential.