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Collection Specialist

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Philippines

Offer summary

Qualifications:

Bachelor's degree in related field, Proven experience in collections or customer service, Proficiency in Microsoft Office Suite, Familiarity with collection software preferred, Strong communication and negotiation skills.

Key responsabilities:

  • Contact customers to collect outstanding payments
  • Negotiate payment plans and settlements
  • Maintain accurate records of interactions and payment statuses
  • Collaborate with finance team to resolve discrepancies
  • Meet or exceed monthly collection targets
DOXA Talent logo
DOXA Talent
51 - 200 Employees
About DOXA Talent
There are many business process outsourcing companies out there that cater to massive organizations – but that isn't us. We're here to give small- and medium-sized businesses access to the global teams that can help them scale. The beating heart of Doxa7 is a culture centered around its people. We believe that companies benefit most from finding experienced, motivated global talent; paying them a fair wage and investing in their growth; while leveraging our infrastructure as a service; to realize tremendous ROI.Here, we build partnerships. We believe that everyone can win. And when we do, we create a sustainable partnership where everyone is devoted to getting the right results.
See more DOXA Talent offers

Job description

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Your missions

Role Summary

Our client is looking for a Collection Specialist who will be responsible for contacting customers to collect outstanding debts and ensure the timely resolution of accounts. The ideal candidate will have excellent communication skills, a strong sense of empathy, and a drive to achieve results. This role will play a key role in helping to minimize outstanding balances while maintaining positive customer relationships.

SCHEDULE: 9:00 AM – 6:00 PM Central Daylight Time (10:00 PM – 7:00 AM Philippine Standard Time), follows Philippine holidays

POSITION TYPE: Full Time

WORK ARRANGEMENT: Remote

Essential Functions

  • Contact customers via phone, email, and other communication channels to collect outstanding payments
  • Negotiate payment plans and settlements that align with company policies
  • Maintain accurate records of customer interactions and payment statuses in the database
  • Collaborate with the finance team to track payment progress and resolve any discrepancies
  • Provide exceptional customer service, handling all interactions with professionalism and respect
  • Follow up with customers on past-due accounts and escalate issues as needed
  • Meet or exceed monthly collection targets and contribute to team goals

Qualifications

  • A bachelor’s degree in the related field
  • Proven experience in collections, customer service, or a related role
  • Proficiency in Microsoft Office Suite and familiarity with collection software is preferred
  • Strong communication and negotiation skills
  • Ability to work independently and as part of a team
  • Detail-oriented with strong organizational skills
  • Ability to handle difficult conversations with tact and professionalism
  • Goal-driven and motivated to achieve results

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
Check out the description to know which languages are mandatory.

Hard Skills

Soft Skills

  • Organizational Skills
  • microsoft-office
  • collections
  • Problem Solving
  • Teamwork
  • Customer Service
  • verbal-communication-skills
  • Detail-Oriented
  • Empathy
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