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Customer Success Associate - US

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Senior (5-10 years)
Work from: 
India

Offer summary

Qualifications:

2-6 years in customer success or service, Experience with Excel and data tracking, Operational or program management experience is a plus, Bachelor's degree in related field preferred, Available to work evenings PST.

Key responsabilities:

  • Support student onboarding processes
  • Track individual progress across cohorts
  • Minimize dropouts by providing guidance
  • Gather feedback and student referrals
  • Communicate effectively via various channels
Interview Kickstart logo
Interview Kickstart
201 - 500 Employees
About Interview Kickstart
Interview Kickstart is the leading global platform for Technical Interview Preparation. Headquartered in Santa Clara, California, our mission is to work with Software Engineers to help them transition into their dream jobs at top-tier companies. Students from our program routinely get offers from Google, Facebook, Amazon, Netflix, Apple, LinkedIn, Uber, and other top organizations after completing our program. The following set of core beliefs drives Interview Kickstart: Successful interview prep cannot be a spit and polish job. The only way to become part of a strong technical team is to elevate your craft to that level, i.e., technical interviews cannot be ‘hacked’. To nail them, one must invest time in becoming a better engineer. It only makes sense to learn from engineers who have made the cut, i.e., one needs to prepare by learning from engineers who are currently already working and hiring at Google, Facebook, Amazon, and other top companies. One needs a methodology that caters to a superior technical curriculum, retention, and sustained motivation, i.e., structured interview preparation is the only way to career up-leveling. Interview Kickstart’s team of pedigreed instructors comprises hiring managers and tech leads from FAANG and other top Silicon Valley companies. The areas we focus on include Algorithms, Data Structures, System Designs, and Career Skills. Our proprietary methodology covers live classes, mock interviews, timed tests, individual coaching sessions, resume reviews, career strategy, referrals, and much more. Get offers ranging up to $933,000. Join over 5,500+ engineers who have successfully taken our program. Interview Kickstart’s cost varies as we offer customized courses to meet the differing needs of students. The best way to know about Interview Kickstart cost is to sign-up for our pre-enrolment webinar: https://www.interviewkickstart.com
See more Interview Kickstart offers

Job description


Who are we, you ask?

Interviews can be hard. And when it comes to the top tech companies like Google, Facebook, Netflix, etc., they can be downright brutal. Most candidates don’t make it simply because they don’t prepare well enough. IK helps candidates nail the toughest tech interviews. At IK, current and former hiring managers at these top companies take candidates through an intense prep course to make them completely ready to crack the toughest interviews. You could think of us as “the everything store” for career transitions and interview skill development.





How do we do that, you a

  • sk?We have a structured way of helping folks crack intervie
  • ws-Career accelerator cou
  • rseEnd to end courses + platf
  • ormMore than 100+ instructors from Google, FB, Amazon, Netflix, Dropbox, and other top Silicon Valley compani
  • es.And guess what, to date, we have trained 15000+ enginee
  • rs!What’s more exciting is- we are completely remote, and we are hiring the best people we can find regardless of g


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.
Sounds interesting? Then here’s some more information about th

  • e roleAssisting students to complete - Onboarding formalities Welcoming each student on call before the batch start
  • date.Tracking individual student progress for multiple cohorts as they move through IK’s program and maximize completion
  • rates.Keeping dropouts and deferrals to a minimum by offering additional guidance & su
  • pport.Getting reviews and referrals from students. Work closely with all the internal teams to continuously improve the learning experience Maintaining daily trackers, comfortable using Google Sheets, CR
  • M etc.Communicating to students via calls, email, direct message, video, or a mix of communication strat
  • egies.Mentoring & motivating students and connecting them to guidance coaches and career coaches as and when req
  • uired.Serve as the single point of contact for all students queries and co


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Preferred Qualif

  • ications:2-6 years of experience in customer success, customer service, sales, and/or other customer-fac
  • ing role.Experience building out and tracking information in Excel and/or data co
  • llection.Experience working in operations, performance coaching, and/or program management i
  • s a plus.Bachelor's degree in Business, Economics, Business Management and Information Systems (OMIS), or other degree in a related field is a plus & nbsp Available to work evenings PST with some morning meetings PST (8 PM


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5 A
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Required profile

Experience

Level of experience: Senior (5-10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Information SystemsMicrosoft Dynamics CRMPerformance ManagementEconomicsCustomer Success ManagementData Collection

Other Skills

  • Sales
  • Program Management
  • Business Administration
  • Self-Motivation
  • Customer Service
  • Microsoft Excel
  • Mentorship
  • Google Sheets
  • Verbal Communication Skills
Are you interested?

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