Department Information
Together, we innovate for a stronger Colorado
The work of employees at the Governor's Office of Information Technology (OIT) is challenging and diverse because the needs of agencies, customers and Coloradans constantly evolve. But our focus never changes: improve the lives of all Coloradans through innovation and collaboration. We're building one of the nation's leading government IT organizations by reimagining how we support agencies, building first-of-their-kind applications, and creating an inclusive, collaborative culture, together. Join us in the important work of providing equitable access to services.
We believe equity, diversity, and inclusion drive our success, and encourage candidates from all identities, backgrounds, and abilities to apply. We know it's important to support each other, and that means having a healthy balance of work and personal time, and benefits that allow us all to have fulfilling lives.
Watch this video to learn about how OIT is thinking differently!
Description Of Job
IMPORTANT NOTE: Please review your application to ensure completion. For the most equitable applicant experience, OIT’s hiring team considers only the contents of your application to review your qualifications. Please do not include any attachments (such as resume or cover letter) with your application as these items are not used by OIT’s hiring team.
Qualifications
This is a skills-based job announcement. The required minimum qualifications and/or education (if substituting for the proven experience, knowledge, and skills), are as follows:
We are seeking a highly skilled Program Manager to lead and manage complex initiatives, such as ServiceNow, that support our organization’s strategic direction. This role involves developing and executing program plans, ensuring successful project outcomes, and specifying funding requirements for continuous service delivery. You will work closely with OIT Leadership to establish program strategies, controls, and performance metrics, ensuring alignment with organizational goals and compliance requirements.
As our new Program Manager you will act as a technical resource, performing day-to-day administration of OIT’s ServiceNow platform, and collaborating with the ServiceNow Support team for task assignment and delegation. You will also work with stakeholders, the platform architect, product owners, other module administrators and governance committees to meet operational expectations.
Key Responsibilities
- Coordinate daily ServiceNow ticket requests, reviews and implements the weekly release
- Complete application maintenance to include performance monitoring, error identification and remediation
- Leads upgrade planning and execution
- Collaborate and negotiate with other team members tool workflow is met and escalation processes are continuously improved
- Manage instance security: user/group access, administration, access control lists
- Update and gain approval of System Security Plan (SSP) and Disaster Recovery Plans (DRP) documents through collaboration with the Colorado Information Security Office (CISO)
- Collaborate with OIT leadership, governance committees, Platform Architect, System Administrators and the ServiceNow support team to align with our business strategies, roadmap and platform governance policies
Minimum Qualifications, Substitutions, Conditions Of Employment & Appeal Rights
A wide salary range is posted for this position and any job offer is based upon a salary analysis to comply with the Colorado Equal Pay for Equal Work Act. The salary analysis considers relevant experience, education, certifications, and state seniority as compared to others doing substantially similar work. While all offers are compliant with the Colorado Equal Pay for Equal Work Act, there is no guarantee an offer will be at the top of the posted range based on the salary analysis.
Minimum Qualifications
- Eight (8) years of experience that includes a combination of IT and experience effectively providing program management for one or more projects in the context of large, strategic, and complex initiatives, to include:
- Three years experience in IT Operations, in storage or network in enterprise environments, OR two years experience with ServiceNow ITOM Suite.
Substitutions
Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.
Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.
Preferred Qualifications
- Relevant certifications in IT, Network, and/or Security (e.g., ITIL, Service Management, Security+, Network+, etc.)
- PMP certification
- Public sector work experience
Conditions Of Employment
OIT employees must comply with any screening procedures in place at state entity locations where they might be required to perform work.
A pre-employment background check will be conducted as part of the selection process.
Positions supporting some agencies such as the Department of Corrections and the Department of Public Safety will also require a pre-employment drug test.
This position may require travel within the specified geographic area, and to locations across the state as needed.
Supplemental Information
If this posting indicates “remote from anywhere in CO” in the title, periodic reporting to the primary state work location designated for the position is required. All remote work must be performed in Colorado.
While candidates from out of state will be considered for this role, the candidate selected for the position must relocate and reside in Colorado on the first day of their new position. A reasonable timeframe for relocation will be established on an individual basis, while considering business needs, and determining a start date.
Our application process and what to expect after you apply are described in the videos found here .
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
The Governor's Office of Information Technology is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADA Coordinator at OIT_HR@state.co.us or call (303) 764-7900.
This posting may be used to fill multiple vacancies based upon business need.
The Governor's Office of Information Technology does NOT offer sponsored Visas for employment purposes.
