Description
The experienced Genesys Technician Analyst will not only author and update documentation, deliverables, procedures, and knowledge bases, but also assist in product testing and service desk operational activities. This resource must have the specific mid-level skill and experience on Genesys Cloud CX and PureConnect solutions.
Basic Qualifications
- US English fluent.
- Experience in preparing and maintaining operations documentation, user guides, manuals and technical publications.
- Ability to gather technical information and prepare written text and diagrams (MS Office – Word, Visio, Excel, PowerPoint).
- Ability to maintain a current internal documentation library.
- Work closely with engineers, system developers, and other subject matter experts to gather technical information and translate into user-friendly documentation.
- Perform quality checks to ensure all content meets established standards and guidelines.
- 3+ years’ experience with ServiceNow, Jira and Confluence (or Rally) systems.
Required Qualifications
- Bachelor’s Degree and 3+ years’ relevant work experience.
- Strong understanding of Contact Center and CCaaS solutions, specifically Genesys Cloud CX and PureConnect.
Top Skills Details
Genesys, Genesys Cloud CX, PureConnect, Contact Center, CCaaS, Jira, ServiceNow, Telephony, Unified Communications, VoIP, Office 365,Help desk
Additional Skills & Qualifications
- Must be able to obtain Public Trust clearance
Experience Level
Intermediate Level
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Posting Close date September 25, 2024
Additional bonuses, commissions, etc. not provided.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
