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IT Support L2 with German

Remote: 
Full Remote
Contract: 
Freelance
Experience: 
Mid-level (2-5 years)
Work from: 
Poland

Offer summary

Qualifications:

2-3 years in second line IT support, 2 years Office 365 system administration, Proficient in troubleshooting Windows OS, Knowledge of network protocols and IP addressing, Fluency in English and German required.

Key responsabilities:

  • Provide second-level technical support
  • Diagnose and resolve hardware and software problems
  • Monitor ticketing system for timely issue resolution
  • Assist in deployment and configuration of software/hardware
  • Create and maintain user documentation and FAQs
Devire logo
Devire Human Resources, Staffing & Recruiting SME https://www.devire.pl/
201 - 500 Employees
About Devire
Hello. We’re Devire. We are your #1 tech-savvy integrated HR-solutions provider engaged in recruitment, external employment, IT contracting, RPO solutions, payroll consulting and employer branding. No matter what kind of HR challenge you face in, we've got you covered! What we do? We connect great organizations with people who click. Would you like to know how Devire can help your company navigate the hiring process, optimize HR-admin costs and build successful employer brand? Or maybe you’re looking for a place, where your talent can really thrive? Let’s talk. Let's outperform together.
See more Devire offers

Job description

Logo Jobgether

Your missions

Your future company

Devire IT Outsourcing is a form of cooperation dedicated to IT professionals, based on the principles of own business - B2B, implementing projects for clients running innovative and modern projects.

Our client is a global leader in the installation industry. Due to the growing needs within the organization, we are looking for candidates for the position of IT Support L2 with German.

  • Location: 100% remote
  • Languages: fluency in English and German is required
  • Type of contract: Long-term B2B contract via Devire

Requirements

  • Minimum 2-3 years of experience in a second line IT support role
  • Minimum 2 year of experience with Office 365 system administration
  • Familiarity with the ServiceNow ticketing system (nice to have)
  • Proficiency in troubleshooting Windows operating systems
  • Good knowledge of network protocols, IP addressing and network troubleshooting
  • Fluency in English and German required for daily communication

Responsibilities

Advanced Troubleshooting and Support:

  • Provide second-level support for technical issues escalated from the first-level support team
  • Diagnose and resolve complex hardware and software problems, including network issues (e.g. zScaler), operating system errors, and general application issues (M365, OpenText, …)
  • Utilize remote support tools to assist end-users and perform troubleshooting.

Incident/Problem Management

  • Monitor and manage the ticketing system to ensure timely resolution of issues (ServiceNow)
  • Escalate critical incidents to higher-level support or relevant IT Teams (incl. external partners) as necessary
  • Document and track all incidents, solutions, and follow-up actions in the ticketing system (ServiceNow, Knowledge base)

Additional Support

  • Assist in the deployment and configuration of new software and hardware
  • Work together with the related IT Teams within our problem management process
  • Create and maintain user documentation, FAQs, and knowledge base articles.

The offer

  • Salary: 90-110 PLN/h netto + VAT
  • Additional benefit package (medical healthcare, sport membership, etc.)
  • Possibility to cooperate with an international company with a stable market position
  • Long term cooperation
  • Flexible business working hours

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
Check out the description to know which languages are mandatory.

Hard Skills

ServiceNowProblem Management

Soft Skills

  • verbal-communication-skills
  • troubleshooting-problem-solving
Are you interested?
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