Offer summary
Qualifications:
High School Graduate or GED, 0-2 years of related experience, 6+ months contact center or customer service experience, Proficiency in Microsoft Office Suite, Ability to type 35wpm or more.
Key responsabilities:
- Resolve member concerns and document interactions
- Ensure accurate trip data is input consistently
- Multitask to extract information from multiple systems
- Refer unresolved grievances to specific department
- Review services and educate members on insurance coverage