Sales Strategy & Operations Analyst, Billing

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Sales Strategy and Operations Team ensures strategic oversight and seamless operational management of sales, pre-sales and post-sales teams across Stripe’s Go-To-Market (GTM) organization. The team is focused across 3 pillars:

1. Operations
2. Analytics and insights
3. Strategy and planning.

Within the Sales Strategy and Operations team, the Billing Sales Strategy and Operations team is dedicated to build a brand new prima sales team focusing on our Billing product proposition. We drive the rhythm of business, strategic initiatives and bi-annual planning and execution. We advance the sales policies, processes and tools to drive revenue and growth. Within Stripe, the goal of the Billing sellers is to help users understand Stripe Billing products, recommend the right Stripe solutions and implementation path.

What you’ll do

Our near team focus is on building business foundations. This role will focus on automating dashboards and reports that are intuitive and actionable, and designing and operationalizing systems, tools and processes that are scalable and drive organizational efficiency. You will be executing on operational activities to run the Rhythm of Business, and analyzing pre-sales performance data, metrics and insights. You will be triaging system and data queries, and act as a subject matter expert around Stripe pre-sales data, systems and processes. 

This role will primarily support the Global Billing Sales Strategy and Operations Business Partner. In addition to engaging with the Billing SSO Business Partner, and Billing Sales team, you will also be collaborating with numerous cross-functional stakeholders from across the globe, including: finance operations, sales operations, professional services consulting operations, product and system operations and customer success and renewals operations. 

Responsibilities

• Triage, prioritize and answer system, processes and data queries from the Billing Sales team, and other cross-functional teams
• Assist with the Rhythm of Business process for weekly, monthly and quarterly business reviews
• Build reports and dashboards using SQL, Google Sheets, Google Slides, Tableau, Salesforce and other internally developed systems for key reporting needs
• Ensure quality of data and accuracy of downstream reporting through precise attention to detail
• Design and operationalize systems, tools and processes improvements
• Work cross-functionally to investigate and conduct analysis on system and operational issues
• Documenting business requirements and user stories
• Creating user-friendly documentation and enablement materials

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 5+ years of work experience in sales/business operations, data science, investment banking, management consulting, or business analytics
• Strong analytical skills and a structured approach to solving unique business problems
• Experience working with large data sets, especially in analyzing large imperfect data sets to solve problems and creating scalable reports and dashboards or ad-hoc analysis
• Advanced SQL and Excel/Google Sheets modeling skills
• Knowledge of sales data such as customer accounts, opportunities and revenue
• Experience in Salesforce.com as a user and report developer
• Communicate clearly, proactively, and concisely
• An enthusiastic “roll up your sleeves” mentality, with a bias to action and enjoys “getting things done”, and if questions are unanswered can push forward to find the answers
• Works well under pressure, with a high degree of adaptability and flexibility in a fast-paced and frequently changing environment

Preferred qualifications

• Experience in gathering business requirements and documenting use story 
• Beginner to intermediate knowledge in creative data visualization in Tableau
• Coding experience in Python, React Javascript, Plotly (charts)
• Prior experience in the Payments industry
• Bachelor's degree in Computer Science, Information Systems, or a related field