*Please note: Pay will be based on several factors including but not limited to education, work experience, certifications, location of residence, etc.
Field Service Specialist
Shell Recharge Solutions is a leader in delivering the new electric mobility future through innovative software, infrastructure, and professional services that empower utilities, cities, fleets, transit agencies, and automakers to deploy EV charging infrastructure at scale. Our technology is connecting EV infrastructure solutions with public and private charging needs in a safer, cleaner, and smarter way. Headquartered in Los Angeles, CA, the company’s global footprint spans across three continents with deployments in 13 different countries.
At Shell Recharge Solutions, we are looking for candidates who want to be a part of something bigger than themselves – passionate, purpose-driven individuals who believe having a career means making a meaningful impact on our business and the world. We believe in creating and doing ‘the right thing’ through responsible and sustainable EV deployment. We are looking for the innovative, driven to find a solution in a complex and dynamically evolving marketplace and look at “no” as just a challenge to find the next “yes”.
Shell Recharge Solutions is seeking a Field Service Specialist!
Shell Recharge Solutions is looking for a Field Service Specialist to join our team. The ideal candidate will be a member of the Media Technology & Operations team and will work to manage station uptime and the associated remote troubleshooting & fieldwork for commissioning and maintaining our charging and media network.
What you’ll do: The Field Service Specialist serves an essential role not only for Operations, but also to the overall organization. You will report to the manger of service operations. You will be responsible for managing and maintaining a regional network of electric vehicle charging stations, as well as the contractor network that services and installs them. The daily tasks of a field service specialist include but are not limited to:
- Monitor charging and media station performance and respond to customer reported issues
- Proactively identify, troubleshoot, and resolve technical issues where possible
- Dispatch service work orders to in-house technicians or third-party contractors
- Provide real time support for service work being performed in the field
- Onboard and manage field contractors for our growing network
- Create purchase orders and manage contractor invoices
- Update open work orders, inform stakeholders on progress regarding site and station related work, report metrics to internal stakeholders.
- Help commission new stations with technical expertise and on-site dispatch
- Maintain relationships with account managers, site hosts and other stakeholders
What We’re Looking For:
Basic Qualifications
- You have experience in managing field work, contractor relationships, or similar project management or customer support work.
- Exceptional written and verbal communication skills.
- Good organizational and process management skills. Ability to work across functional areas within a company to achieve win-win result.
- Basic MS office suite skills. (Word, excel, powerpoint, and sharepoint)
- Ability to prioritize and multi-task. You thrive in fast-paced, informal, team-focused environment where constant change is the norm and the bar for quality is set high.
- You are mechanically and technically inclined – you like digging into problems and fixing things.
Preferred Qualifications
- A background in electrical construction or electrical systems maintenance.
- Knowledge and experience with EV charging systems, electrical systems, and/or communications networking.
- An established track record of managing and delivering multiple simultaneous projects ahead of schedule and adhering to the highest quality and standards.
- Experience with the Salesforce platform.
- Working knowledge of charge point management systems and OCPP controls.
- Passion for environmental issues and renewable energy.
What We Offer:
- A work environment that allows you to work with and learn from some of the best and brightest in this emerging industry
- The ability to make a difference in a world that needs our technology to help reduce carbon emissions and enable a more sustainable energy future through the use of electric vehicle charging software, services and infrastructure
- The freedom to learn, suggest, and implement innovative new ideas applied to our systems, processes, programs and technologies
- Daily ownership of your role in a challenging, high-growth environment.
- A casual work environment and culture that support work life ‘fit’, enabling you to fit life into your work and work into your life, i.e. flexible scheduling, virtualization options, and a generous holiday package
- Well-being programs that enable you to thrive, e.g. investment in ergonomics, healthy snacks in the workplace, completely subsidized onsite gym program
- Competitive pay and benefits programs designed to enable you to thrive inside and outside of work
- Participation in Shell Recharge Solutions’ performance and rewards bonus program
- Best in class medical benefits for employees (medical, dental, vision) and a 401K program, supporting financial well-being
- Innovative Paid Time Off Program
- 9/80 Flex Work schedule
- A collaborative, progressive headquarter location at the ROW Downtown Los Angeles with fully subsidized onsite parking and access to unique food and beverage experiences.
AAP/EEO Statement
Shell Recharge Solutions is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Shell Recharge Solutions are based on business needs, job requirements and individual qualifications, without regard to race, color, creed, religion or belief, gender, age, sexual orientation, national origin, disability, veteran status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Shell Recharge Solutions will not tolerate discrimination or harassment based on any of these characteristics.
E-Verify Employer
Shell Recharge Solutions participates in E-Verify, as an employer we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.
